Onsite Desktop Support Specialist - End-User Tech & IT Help

UNC Health; Kinston (NC); On-site; USD 30,000 - 43,000; Full time

Job summary

UNC Health in Kinston, NC is seeking an on-site End User Support professional to install, configure, and manage desktops and portable computers across a multi- platform network. You will ensure user productivity by solving issues and supporting mainframe applications integration.

The role requires a two-year minimum related experience for HS diploma holders or an Associate’s degree in CS/IS or related field, with strong teamwork and customer focus.

Qualifications

• Associate’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
• If a High School diploma or GED: Two (2) years of relevant experience.

Responsibilities

• Assists in ensuring network security by enforcing passwords, installing virus protection software, encryption technology.
• Manages desktop peripheral inventory and assists with asset management.
• Maintains accurate records for device changes.
• Participates in evaluating products in compatibility, flexibility, and ease of use including the design of application options with mainframe applications.
• Performs installation and configuration of hardware and software applications.
• Provides customers with technical support and incident resolution related to hardware and software.

Skills

Communication

Teamwork

Multitasking

Customer focus

Education

Associate degree in CS/ISM or related

Job description

UNC Health in Kinston, NC is seeking an on-site End User Support professional to install, configure, and manage desktops and portable computers across a multi- platform network. You will ensure user productivity by solving issues and supporting mainframe applications integration.

The role requires a two-year minimum related experience for HS diploma holders or an Associate’s degree in CS/IS or related field, with strong teamwork and customer focus.