Desktop Support Engineer - Windows & SCCM

Vision Technologies; Durham (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Vision Technologies in Durham, NC seeks an IT Support Specialist to diagnose and resolve desktop, laptop, and peripheral issues, providing tier 2/3 support for hardware and software. You will coordinate with network services and applications teams, document problems, and ensure timely resolutions.

The role involves supporting end users, configuring workstations, and participating in video conference setups while adhering to SLAs and asset management practices.

Qualifications

• 2+ years' experience in a production networked environment supporting desktop imaging, Microsoft Office 365, Microsoft Windows XP, Windows 7, Windows 10, and Windows 11 workstations, network and locally attached printers/plotters.
• High School Diploma or equivalent education and 1 work experience in desktop systems support. A+, MCDST, and other Microsoft certifications are highly desired.

Responsibilities

• Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems.
• Computers can be connected to a production network, isolated lab network, or stand-alone.
• Operating systems range from Windows 95 to Windows 11 desktop/laptop/virtual workstation systems and support for printers.
• Schedules repairs, installs and configures workstations with approved image and additional software.
• Installs after-market hardware to support user equipment functionality.
• Moves IT systems and peripherals for office relocations.
• Sets up, initiates, and shutdowns video conferences between two or more sites.
• Follows SOPs and meets service level agreements.
• Maintains and submits updates to asset management for all equipment.

Skills

Desktop support

Windows OS

Office 365

Printer support

Video conferencing

Customer service

Troubleshooting

MS Office proficiency

Education

High School Diploma

A+, MCDST or similar certifications

Tools

SCCM

SharePoint

Bomgar

ServiceNow

Job description

Vision Technologies in Durham, NC seeks an IT Support Specialist to diagnose and resolve desktop, laptop, and peripheral issues, providing tier 2/3 support for hardware and software. You will coordinate with network services and applications teams, document problems, and ensure timely resolutions.

The role involves supporting end users, configuring workstations, and participating in video conference setups while adhering to SLAs and asset management practices.