Technology Support Technician - Journey

East Carolina University; Greenville (NC); On-site; USD 48,000 - 53,000; Full time

Job summary

East Carolina University in Greenville, NC is seeking a Desktop Technology Support team member to deliver specialized ITCS services and campus-wide technology projects. You will consult with clients, diagnose hardware, software, and network issues, and support and educate users on IT systems and processes.

The role focuses on hardware/software installation, problem resolution, and building strong relationships with campus clients.

Qualifications

• Graduation from high school and one year in technology related to the position’s role.
• Journey level requires an additional six months experience.
• Preferred: learning tech support for LMS and AV classrooms; strong interpersonal and communication skills.

Responsibilities

• Technical Support: Problem Resolution, Hardware and Software Installation 60%
• Technical Knowledge: Consulting and Training, Professional Development 30%
• Planning and Organizing: Manage tasks related to technical support 10%

Skills

Technical Support

Problem Resolution

Hardware Installation

Software Installation

Consulting and Training

Professional Development

Planning and Organizing

Education

High School Diploma with 1 year tech

Journey level +6 months experience

Tools

M.App? Tools

Intune

Group Policy

Active Directory

Windows Imaging

Job description

Please see Special Instructions for more details.

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

Anticipated Hiring Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications.

Anticipated Hiring Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications. $47,771 - $53,079

Salary Grade Equivalency

Salary Grade Equivalency DT03

Work Schedule

Work Schedule Monday - Friday

Work Hours

Position Location (City)

Job Category

Job Category Staff

Be a Pirate!

Be a Pirate!

East Carolina University ( ECU ) is consistently ranked among the nation’s top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C. , which is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU’s commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university’s leadership in translating research into meaningful community partnerships and measurable societal benefits.

The Administration & Finance Division encompasses a broad range of operational, financial, technological, safety, administrative and people-focused units that support the daily functions and long-term success of the university.

Information Technology and Computing Services ( ITCS ) provides strategic technology leadership, enterprise IT services, cybersecurity, and digital solutions that support East Carolina University’s teaching, research, student success, medical, and administrative operations. ITCS partners across the university to deliver secure, reliable, and innovative technology services that advance ECU’s mission and strategic priorities.

The Desktop Technology Support team is responsible for managing and securing all ECU -owned Windows and macOS computers using a combination of various Mobile Device Management ( MDM ) tools, software, Intune, Group Policy, and Active Directory. This group provides hardware and software troubleshooting and support to faculty and staff, they assist with computer purchasing by providing advice, purchasing guidelines, and quotes, and they help educate users on new technology. The Desktop Technology Support team is responsible for building and supporting Windows images for all campus PC computers and managing the necessary policies and configurations for macOS setup and installations.

Primary Purpose of Position

This position is responsible for supporting the delivery of desktop technology services, client support, strategic technology initiatives, and campus-wide ITCS projects. Reporting to the Technology Support Specialist on the Desktop Technology Support Team, this position consults with clients and evaluates hardware, software, and network connectivity needs and problems; resolves or refers hardware, software, and network connectivity issues for desktop and notebook computers, printers, and peripherals to the appropriate agency resource; maintains hardware certification with major approved vendors as required to support client systems and is authorized to order and replace parts; utilizes new ITCS -approved technologies and coordinates with ITCS teams and clients to implement them effectively; participates in both short-term and long-range strategic planning; develops productive relationships with clients to understand and anticipate their business needs; assists clients in effectively utilizing technology; coaches and trains clients and provides learning materials; guides and educates clients in hardware and software selection to ensure adherence to ECU’s strategic goals; and participates as a project team member on projects involving campus-wide ITCS and client departments.

• Technical Support: Problem Resolution, Hardware and Software Installation 60%
• Technical Knowledge: Consulting and Training, Professional Development 30%
• Planning and Organizing: Manage tasks related to technical support 10%

Minimum Education, Knowledge, Skills, and Experience

Graduation from high school and one year in the field of technology related to the position’s role. Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. Journey level requires an additional six months experience.

License or Certification required by statute or regulation

NA

Preferred Education, Knowledge, Skills, and Experience

• Experience providing learning technology support (e.g., LMS such as Canvas, Panopto, Microsoft Teams, and audience response)
• Experience providing technical support for AV classrooms including software and hardware.
• Excellent interpersonal skills and communication skills, both oral and written.
• Ability to collaborate across multidisciplinary teams.

License or Certification required by the Department

NA

Additional Instructions to Applicant

Job Open Date

Job Open Date 10/27/2026

Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA ) should contact the ADA Coordinator at [phone] (Voice/ TTY ) or ADA [e-mail] .

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [phone] or toll free at 1-866-489-1740 or send an email to [e-mail]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST .