Desktop/PC Techs

Networking Technologies + Support; Midlothian (VA); On-site; USD 23,419 - 26,174; Full time

Job summary

Networking Technologies + Support is looking for a Desktop/PC Technician in Midlothian, Virginia. The role requires 1-3 years of experience providing tech support for a large medical university, focusing on PCs and peripherals. Responsibilities include diagnosing issues, educating end-users, and maintaining hardware/software inventory. The position is full-time, offering $17.00 - $19.00 per hour plus benefits starting on Day 91. Customer service experience is essential.

Qualifications

• 1-3 years’ experience supporting Windows 7/Win10/365 desktop/laptop PCs.
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
• Experience installing software, patches, updates on Desktops, Laptops, Servers.

Responsibilities

• Respond to requests for technical assistance via phone or electronically.
• Educate end-users on how to resolve various hardware and software problems.
• Diagnose and resolve technical hardware and software issues.

Skills

CompTIA A+

Experience supporting Windows 7/Win10/365 PCs

Troubleshooting hardware issues

Installing software, patches, updates

Customer Service Experience

Job description

NOW HIRING A DESKTOP/PC TECHNICIAN!

Networking, Technologies & Support (NTS) is seeking a Desktop/PC Tech. with 1‑3 years of experience to provide day‑to‑day technical support for our client, a large medical university. This role will support PCs and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms.

Responsibilities Include:

• Respond to requests for technical assistance via phone or electronically (tickets).
• Educate end‑users on how to resolve various hardware and software problems.
• Diagnose and resolve technical hardware and software issues.
• Track and route problems and requests and document resolutions.
• Stay current with system information, changes, and updates.
• Setup new user hardware/ software.
• Maintain hardware and software inventory.
• Clone computer using imaging software; maintain clone images.
• Provide technical assistance for all printers and scanners.
• Provide technical assistance to users for network, VPN, web‑based portal and wireless issues.
• Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.

Skills Required:

• CompTIA A+ (preferred)
• 1 ‑ 3 years’ experience supporting Windows 7/Win10/365 desktop/laptop PCs.
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
• Experience installing software, patches, updates on Desktops, Laptops, Servers.
• Experience troubleshooting basic network, software, printing problems.
• Customer Service Experience a must!

Job Type: Full‑time

Pay: $17.00 ‑ $19.00 per hour

Benefits: Start on Day 91 of employment

Schedule: M‑F 7am-4pm or 8am - 5pm

NTS is a drug‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.