Systems Administrator

Brite; Town of Victor (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

Brite seeks a Systems Administrator to maintain client servers, software, and hardware, while providing technical support and guidance. You will assist in implementing and maintaining Brite internal systems and services, ensuring uptime and quality support for clients.

Responsibilities include patching, project deployment, incident escalation, and collaboration with onboarding teams. Strong Microsoft ecosystem skills and customer-focused communication are essential.

Qualifications

• Experience maintaining Windows workstations/servers and Office apps.
• Strong troubleshooting for Microsoft online services (Azure, M365, Entra ID, Exchange Online).
• Hardware repair and server management skills across PC desktops and laptops.
• Experience with hypervisors (VMware/Hyper-V) and backup/EDR tooling.

Responsibilities

• Deploy IT projects for clients within defined scope and timelines.
• Apply OS patches, upgrades, and configure services as needed.
• Maintain Brite internal tools and utilities.
• Serve as escalation point for support tickets.
• Troubleshoot with help desk and cross-functional teams.
• Collaborate with customer onboarding using BriteStar tools.
• Implement client solutions individually and in teams.
• Develop and document installation/config procedures.
• Proactively maintain client network environments.
• Develop SME expertise and contribute to peer training.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Project management

Self-directed

Attention to detail

Time management

Education

Bachelor's degree in Computer Science or MIS

3 years of related experience

CompTIA A+ certification

CompTIA Security+ certification

CompTIA Network+ certification

Microsoft Associate/Expert certifications

Tools

Windows Server administration

VMware

Hyper-V

Azure

M365

Exchange Online

EDR solutions

Enterprise backup solutions

Job description

Job Summary

The Systems Administrator is responsible for maintaining servers, computer systems, hardware & software, and other peripherals of the clients. The Administrator ensures that the client’s infrastructure is running smoothly and provides technical support and advice to computer users by answering calls and/or emails. The Administrator also assists in implementation and maintenance of Brite internal systems and software.

ESSENTIAL FUNCTIONS

• Project Deployment work with assigned project leads, complete assigned tasks within defined scope and timeline to ensure the successful deployment of IT projects for our clients.
• Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services as necessary and coordinate and communicate with respective parties.
• Manage and maintain Brite internal tools as assigned.
• Serve as an escalation point for trouble tickets on the Support Desk.
• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
• Work closely with customer onboardings for various tasks using BriteStar tools.
• Implement client solutions on an individual basis and as part of a team.
• Develop, maintain, and document installation and configuration procedures.
• Proactive maintenance of customers’ network environments.
• Develop subject matter expertise to ensure efficiency in tools; expected to contribute to peer training activities.

OTHER DUTIES

• Assists in oncall after hours phone rotation as needed.
• Accomplishes all other duties and tasks appropriately assigned or requested.

EDUCATION & EXPERIENCE

• Bachelor’s Degree in Computer Science, Management Information Systems, or related field OR 3 years of experience working in a related field.
• CompTIA A+, Security+, Network+, and Microsoft Associate/Expert certifications are preferred.
• Experience in Managed Services Solutions a plus.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge in troubleshooting and resolving workstationbased software issues with Microsoft Windows 7, 8, 10, and 11, including Microsoft Office 2021, 2024, and Apps for Business / Enterprise.
• Knowledge in configuring and troubleshooting Microsoft online services, including Microsoft Azure, M365, Entra ID, and Exchange Online.
• Strong hardware repair and troubleshooting skills with PC, desktops, and laptops.
• Ability to support and troubleshoot serverbased software issues with Microsoft Windows Server 2003 and newer, including Active Directory.
• Experience managing hypervisor technologies such as VMWare and HyperV.
• Knowledge and experience with major EDR solutions and enterprise class backup solutions.
• Phone etiquette.
• Ability to troubleshoot and address a variety of technical issues.
• Customer service skills.
• Excellent listening skills.
• Exceptional verbal and written communication skills.
• Effective project management skills.
• Selfdirected, results focused, and detail oriented.