Desktop Technician

Medasource; Mishawaka (IN); On-site; USD 28,000 - 41,000; Full time

Job summary

Medasource is seeking a desktop upgrade technician to support a large healthcare client during a Windows 10 to Windows 11 migration. The role covers about 5,000 desktops and laptops, with on-site hardware swaps, imaging, and software/driver installation.

Training on internal imaging processes will be provided, and some travel to South Bend, Elkhart, and off-site clinics is required. The position involves PXE-based OS deployment, driver/configuration tuning, and ensuring replacements match the

Qualifications

• Familiar with Windows 10/11 and basic MS Office usage.
• Assist end users with basic computer usage questions.
• Swap computer hardware/peripherals as needed.
• Install software and drivers in Windows.

Responsibilities

• Upgrade workstation fleet from Windows 10 to 11.
• Upgrade ~5K desktops and laptops.
• Some hardware replacement and reimage to Windows 11.
• PXE install Windows 11 via BigFix OS Deployment.
• Install drivers/software and configure replacement.
• Physically swap devices.
• Travel to South Bend and Elkhart; drive to off-site clinics.

Skills

Windows 10/11

End-user support

Hardware replacement

Software/driver install

Tools

BigFix OS Deployment

PXE boot

Job description

Our large healthcare client is currently going through a Windows upgrade. This role will run through at least February of 2026.

Skill sets:

• Familiarity with Windows 10 and 11.
• Comfortable working with end users to assist with any basic questions on computer usage. (How to open programs/install a printer/basics of MS Office)
• Comfortable swapping computer hardware/peripherals.
• Basics of installing software/drivers within Windows.

Job Description:

• Our client is upgrading our workstation fleet from Windows 10 to Windows 11.
• Our client currently has ~5K desktops and laptops that need to be upgraded.
• Some older hardware is being physically replaced, while newer hardware is being reimaged to Windows 11.
• The client will provide training on internal processes such as imaging/software installation.
• This role entails PXE installing Windows 11 onto workstations via BigFix OS Deployment - our PXE boot software. Then, installing drivers/software/configuring the replacement to match the old device. Then, physically swapping the replacement.
• This is across our Health System, but the current focus would be in South Bend and Elkhart. However, we have several off-site clinics/locations, so some driving will be required.