Desktop Tech Support / IT Support

Medasource; Elkhart (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Medasource is seeking an IT deployment technician to upgrade a large healthcare workstation fleet from Windows 10 to Windows 11. The role covers approximately 5,000 desktops and laptops across the health system, with hands-on imaging, driver installation, and hardware swaps.

The project includes PXE-based deployment using BigFix OS Deployment, real-time end-user support, and travel to South Bend, Elkhart, and off-site clinics as needed to complete the upgrade on schedule.

Qualifications

• Familiarity with Windows 10 and 11.
• Comfortable assisting end users with basic computer usage questions.
• Comfortable swapping computer hardware/peripherals.
• Basics of installing software/drivers within Windows.

Responsibilities

• Upgrade workstation fleet from Windows 10 to Windows 11 across ~5K desktops/laptops.
• Perform hardware replacements and reimaging to Windows 11.
• Provide training on imaging/software installation.
• Use PXE for Windows 11 deployment via BigFix OS Deployment; install drivers and configure replacements.
• Physically swap devices and coordinate travel to South Bend, Elkhart and off-site clinics.

Skills

Windows 10/11

End user support

Hardware replacement

Driver installation

PXE deployment

Tools

BigFix OS Deployment

PXE boot

Imaging software

Job description

Our large healthcare client is currently going through a Windows upgrade. This role will run through at least February of 2026.

Skill sets:

• Familiarity with Windows 10 and 11.
• Comfortable working with end users to assist with any basic questions on computer usage. (How to open programs/install a printer/basics of MS Office)
• Comfortable swapping computer hardware/peripherals.
• Basics of installing software/drivers within Windows.

Job Description:

• Our client is upgrading our workstation fleet from Windows 10 to Windows 11.
• Our client currently has ~5K desktops and laptops that need to be upgraded.
• Some older hardware is being physically replaced, while newer hardware is being reimaged to Windows 11.
• The client will provide training on internal processes such as imaging/software installation.
• This role entails PXE installing Windows 11 onto workstations via BigFix OS Deployment - our PXE boot software. Then, installing drivers/software/configuring the replacement to match the old device. Then, physically swapping the replacement.
• This is across our Health System, but the current focus would be in South Bend and Elkhart. However, we have several off-site clinics/locations, so some driving will be required.