Desktop Technician

Calabria Group: Innovation Technology Delivery; Long Beach (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Calabria Group: Innovation Technology Delivery is seeking an IT Support Specialist to assist with lifecycle management, user provisioning, and technical support for desktops and laptops. You will set up new users, configure accounts, and troubleshoot software/hardware issues for local and remote staff.

The role emphasizes customer-focused service, effective communication, and teamwork in a dynamic IT environment. Prior experience with deployment, imaging, and end-user support is preferred.

Qualifications

• Experience with Windows and Mac OS environments.
• Experience with Active Directory and user accounts administration.
• Experience with desktop installations, configurations, imaging, and troubleshooting.

Responsibilities

• Assist with software and hardware lifecycle management, including research, packaging, quality assurance, and deployment preparation.
• Set up and configure new users, including desktops/laptops, email, LDAP, and VPN accounts.
• Provide technical support to local and remote employees for desktop, account, access, and internal service issues.
• Troubleshoot and resolve software and hardware issues on employee desktops and laptops.
• Perform desktop and mobile device installations, configurations, imaging, and troubleshooting.
• Provide responsive, customer-focused support while maintaining a high level of service for end users.

Skills

Windows & Mac OS environments

Active Directory & user accounts

Desktop imaging & troubleshooting

Tools

LDAP

VPN

Job description

• Assist with software and hardware lifecycle management, including research, packaging, quality assurance, and deployment preparation.
• Set up and configure new users, including desktops/laptops, email, LDAP, and VPN accounts.
• Provide technical support to local and remote employees for desktop, account, access, and internal service issues.
• Troubleshoot and resolve software and hardware issues on employee desktops and laptops.
• Perform desktop and mobile device installations, configurations, imaging, and troubleshooting.
• Provide responsive, customer-focused support while maintaining a high level of service for end users.

Required Skills – Top 3 Non-Negotiables

• Knowledge of Windows and Mac OS environments.
• Experience with Active Directory and user/account administration.
• Experience with desktop installations, configurations, imaging, and troubleshooting.

Preferred Skills

• Strong customer service and communication skills.
• Experience troubleshooting desktop and mobile devices.
• Experience supporting software and hardware deployments and lifecycle management.