IT Desktop Technician

NKC Health; North Kansas City (MO); On-site; USD 42,000 - 68,000; Full time

Job summary

NKC Health seeks a Desktop Technician to deliver elevated end-user support for workstation hardware, software, and peripherals. The role focuses on deploying, maintaining, and troubleshooting desktop environments while supporting IT Asset Management with accurate tracking and documentation of devices.

The position is in-office and requires strong Windows knowledge. The candidate should bring 1–3 years of relevant experience, basic networking understanding, and familiarity with ITSM/ticketing

Qualifications

• 1–3 years of desktop support experience
• Strong knowledge of Windows OS and workstation hardware
• Ability to troubleshoot desktop, app, and hardware issues

Responsibilities

• Provide elevated end-user desktop support across hardware, software and peripherals
• Maintain, deploy and troubleshoot desktop environments with accurate IT asset records

Skills

Networking basics

CompTIA A+

CompTIA Network+

Imaging tools

IT Asset Mgmt

ServiceNow

Education

High School diploma

Associate's in IT

Tools

Intune

MECM/SCCM

MDT

Job description

SUMMARY

The Desktop Technician provides elevated end-user support for workstation hardware, software, and peripherals. This role is responsible for maintaining, deploying, and troubleshooting desktop environments while supporting IT Asset Management with accurate tracking and documentation of devices. The Desktop Technician ensures consistent delivery of reliable computing environments and contributes to efficient user operations across the organization. The position is in the office.

EXPERIENCE

1-3 years of desktop support or technical support experience. Strong understanding of Windows desktop operating systems and workstation hardware. Ability to troubleshoot common desktop, application, and hardware issues effectively.

SPECIAL SKILLS

Basic networking knowledge (TCP/IP, DNS, DHCP). CompTIA A+, Network+, or similar certifications. Experience with enterprise imaging or deployment tools (Intune, MECM/SCCM, MDT). Familiarity with IT Asset Management practices and inventory control.

OTHER

Strong communication, customer service, and organizational skills. Experience with ITSM/ticketing platforms such as ServiceNow.

LICENSE/CERT

Preferred: CompTIA A +, Network +

EDUCATION

Required: High School or Equivalent, Preferred: Associates - Information Technology