Desktop Systems Engineer - 1st Shift (AD/Exchange, ITIL)

Mbi Llc; Newark, Northern (NJ, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Mbi Llc in Newark, NJ is seeking a qualified Desktop Engineer for 1st shift in a 24/7 team. You will troubleshoot computer issues and support customers in person, by phone, email, and remotely.

Responsibilities include installing hardware/software, managing AD and Exchange, re-imaging, data migrations, and coordinating with IT and vendors. A college degree and 4-6 years' experience are required; familiarity with Office 365, DHCP/DNS, and ITIL basics is preferred.

Qualifications

• College degree and/or 4-6 years' experience.
• Ability to help employees solve hardware and software problems.
• Experience with Windows Active Directory and Office 365.
• Experience troubleshooting network issues in large office setups.
• Experience supporting and troubleshooting printer systems.
• Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.
• Strong customer service and communication skills.
• Experience with a scripting language preferred.
• Must be able to work on Saturdays and certain Holidays.
• Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
• MDM experience, specifically Airwatch, is a plus.

Responsibilities

• Troubleshoot desktop and laptop hardware and software issues.
• Provide in-person, phone, email, and remote support.
• Install hardware and software on workstations.
• Set up and maintain network and telecommunications systems.
• Troubleshoot LAN, server, Wi-Fi and connectivity issues.
• Utilize ticketing system to track submissions and support efforts.
• Manage Windows Active Directory and Exchange.
• Re-image computers and perform data migrations/restorations.
• Collaborate with IT staff on maintenance and configuration projects.
• Maintain accurate asset management records.
• Work with vendors on repair and maintenance of IT equipment.

Skills

Desktop LAN troubleshooting

Server troubleshooting

Wi-Fi connectivity

Ticketing system usage

Active Directory

Education

College degree

4-6 years experience

Tools

Airwatch MDM

Office 365

Job description

Mbi Llc in Newark, NJ is seeking a qualified Desktop Engineer for 1st shift in a 24/7 team. You will troubleshoot computer issues and support customers in person, by phone, email, and remotely.

Responsibilities include installing hardware/software, managing AD and Exchange, re-imaging, data migrations, and coordinating with IT and vendors. A college degree and 4-6 years' experience are required; familiarity with Office 365, DHCP/DNS, and ITIL basics is preferred.