User Services Desktop Administrator

The Chronicle Of Higher Education, Inc.; Clarksburg (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Retirement benefits

Tuition Waivers & Discounts

Paid Time Off

Job summary

Massachusetts College of Liberal Arts in North Adams, MA is seeking a Desktop Support Technician to install, configure, and maintain computer systems and peripherals. You will ensure uptime, performance, and security while aligning with budget constraints.

The role includes planning, implementing, coordinating, and maintaining all Desktop Support Service activities under User Services. The position involves working with vendors, supporting faculty and staff, maintaining inventory, creating user

Qualifications

• Bachelor's degree or four years of professional experience servicing computers and peripherals.
• Experience using enterprise endpoint management tools such as Microsoft Endpoint Manager/Intune, JAMF, MDT and AD.
• Expertise with the Windows operating system including GUI customization, patching, driver installation/updating, group policies and the command line.
• Experience with managing virtual desktops in Microsoft Azure. Virtual Desktop (AVD) is a plus.

Responsibilities

• Install, configure, deploy and maintain hardware devices including computers, hard drives, scanners, cameras, printers, and other peripherals. Create and maintain a variety of computer images for Windows and Mac OS systems.
• Work with vendors to troubleshoot and resolve issues. Be the primary technician in charge of the college's laptop warranty services and maintain certifications required to perform such services.
• Provide members of the MCLA community with installation, upgrade, modification, and maintenance of their computer-based applications software.
• Administer computer management software to effectively manage all endpoint devices and virtual desktops.
• Provide onsite technical assistance for faculty, staff, and students.
• Identify, assign and/or escalation Help Desk issues to appropriate IT resource, and/or vendor, to ensure timely resolution of support requests. Alert Assistant Director of User Services or other appropriate IT staff/managers to patterns and global problems.
• Assist in maintaining records for equipment in use and equipment that is recycled or discarded. Be responsible for the care, redistribution, and storage of equipment. Maintain accurate inventory information for all computer desktops, laptops, and peripherals.
• Contribute to the creation of user documentation and training materials as assigned.
• Assist the Assistant Director of User Services to respond to calls, e-mail, and in-person technical assistance from faculty, staff, and students.
• Provide management to the Student Help Desk when needed to support the Assistant Director of User Services.

Skills

Windows OS expertise

Remote support

Endpoint management

Scripting (plus)

Excellent communication

Education

Bachelor's degree in a related field

Tools

Microsoft Endpoint Manager/Intune

JAMF

MDT

Active Directory (AD)

Job description

About Massachusetts College of Liberal Arts:

At MCLA, we're here for all, and focused on each of our students. Classes are taught by educators who care deeply about teaching, and about seeing their students thrive on every level of their lives. In every way possible, the experience at MCLA is designed to elevate our students as individuals, leaders, and communicators, fully empowered to make their impressions on the world. In addition to our 130-year commitment to public education, we have fortified our dedication to equitable academic excellence. MCLA has appeared on U.S. News & World Report's list of Top Ten Public Colleges for 11 consecutive years, earning the No. 6 spot on the list of Top Public Liberal Arts Schools in the nation for 2026. The College's focus on affordable education and economic prosperity is reflected in additional 2026 U.S. News rankings: No. 6 for Top Performer on Social Mobility for liberal arts colleges in the state and No. 4 for Top Performer on Social Mobility for public liberal arts colleges in the country. These rankings measure how well schools graduate students who receive Federal Pell Grants. Learn more at www.mcla.edu

Job Description:

GENERAL STATEMENT OF DUTIES:

Responsible for the upkeep, configuration, and reliable operation of computer systems, computer management software and their peripherals. Be able to ensure that the uptime, performance, resources, and security of the computers he or she manages meet the needs of the users, without exceeding the budget. This position includes the planning, implementation, coordination and maintenance of all Desktop Support Service activities administered by User Services. The duties of this position may also be to acquire, install, or upgrade computer components and software; provide routine automation; maintain security policies; troubleshoot; train staff; or offer technical support for projects.

SUPERVISION RECEIVED:

Reports to the Assistant Director of User Services

SUPERVISION EXERCISED:

None

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:

1. Install, configure, deploy and maintain hardware devices including computers, hard drives, scanners, cameras, printers, and other peripherals. Create and maintain a variety of computer images for Windows and Mac OS systems.
2. Work with vendors to troubleshoot and resolve issues. Be the primary technician in charge of the college's laptop warranty services and maintain certifications required to perform such services.
3. Provide members of the MCLA community with installation, upgrade, modification, and maintenance of their computer-based applications software.
4. Administer computer management software to effectively manage all endpoint devices and virtual desktops.
5. Provide onsite technical assistance for faculty, staff, and students.
6. Identify, assign and/or escalation Help Desk issues to appropriate IT resource, and/or vendor, to ensure timely resolution of support requests. Alert Assistant Director of User Services or other appropriate IT staff/managers to patterns and global problems.
7. Assist in maintaining records for equipment in use and equipment that is recycled or discarded. Be responsible for the care, redistribution, and storage of equipment. Maintain accurate inventory information for all computer desktops, laptops, and peripherals.
8. Contribute to the creation of user documentation and training materials as assigned.
9. Assist the Assistant Director of User Services to respond to calls, e-mail, and in-person technical assistance from faculty, staff, and students.
10. Provide management to the Student Help Desk when needed to support the Assistant Director of User Services.

Requirements:

1. A Bachelor's degree or four years of professional experience servicing computers and peripherals.
2. Experience in managing and documenting a community of hundreds of devices. Experience using enterprise endpoint management tools such as Microsoft Endpoint Manager/Intune, JAMF, MDT and AD.
3. Expertise with the Windows operating system including GUI customization, patching, driver installation/updating, group policies and the command line.
4. Experience with managing virtual desktops in Microsoft Azure. Virtual Desktop (AVD) is a plus.
5. Experience with Mac OS X and Linux a plus.
6. Excellent skills with tools used for virus, spyware and malware detection and removal.
7. Experience using remote support software to diagnose and resolve problems.
8. A working knowledge of TCP/IP and ETHERNET and wireless network communications; including configuration methods in most popular devices.
9. A working knowledge of computer applications software including Microsoft Office 365, Microsoft Defender, Adobe Creative Cloud, web browsers, and endpoint driver management software.
10. The ability to develop scripts for the purpose of administering endpoint devices is a plus.
11. Excellent verbal and written communication skills.
12. Ability to lift and transport components weighing up to 50 pounds.
13. The position works, or has the potential to work on, the Criminal Justice Information Services system and is subject to periodic criminal background checks and fingerprinting.

Additional Information:

This is a full-time, permanent, benefited position within the APAbargaining union. The salary range for this position is $60,000-$65,000 per year.

Employee Benefits:

• Health Insurance: MCLA offers a variety of HMO, POS, and PPO-type health insurance plans for eligible employees. Coverage is effective on the 1st of the month following the date of hire. Exceptions to employees hired on the 1st of the month, coverage is effective immediately.
• Retirement: The MA State Employee Retirement System provides eligible employees with a retirement pension following a 10-year vesting period. In lieu of the retirement pension, eligible employees may select the Optional Retirement Plan with a maximum 5% employer matching contribution.
• Tuition Waivers & Discounts: eligible employees, including spouses and dependent children, receive reduced tuition at MA state colleges, community colleges, and universities.
• Paid Time Off: employees receive 12 paid holidays and generous vacation, personal, and sick leave benefits.

Until further notice, in response to the Presidential proclamation, issued on September 19, 2025, imposing a significant fee on the entry of individuals with new H-1B visas, this position is not eligible for visa sponsorship.

Massachusetts College of Liberal Arts complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodations to qualified applicants and employees with disabilities. Should you need to request a reasonable accommodation for the application process, please email Brenda Stokes, Executive Director of Human Resources.

Massachusetts College of Liberal Arts is deeply committed to fostering a community of excellence, equity, diversity, and inclusion. We provide equal access to educational, co-curricular and employment opportunities for all applicants, students, and employees regardless of race, color, religion, national origin, age, disability, gender, sexual orientation, gender identity, gender expression, genetic information, marital or parental status, veteran status, or membership in any other legally protected class. Massachusetts College of Liberal Arts does not discriminate on the basis of sex in any educational program or activity that they operate, which extends to admission and employment.

Inquiries about Title IX, Equal Opportunity, or ADA/504 and other non-discrimination policies may be directed to MCLA's Interim Title IX and Equal Opportunity Coordinator, to the Assistant Secretary of the Department of Education Office for Civil Rights, or both.

Lucas Morrill
Interim Title IX and EO Coordinator
375 Church Street, North Adams, MA 01247
Telephone: [phone]
[e-mail]

U.S. Department of Education, Office for Civil Rights
33 Arch Street, 9th Floor Boston, MA 02119-1424
Telephone: [phone]; FAX: [phone]; TDD [phone]
[e-mail]