Desktop Support Technician: Windows, AD & SCCM Expert

Sybex Support Services Inc.; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Sybex Support Services Inc. in San Francisco is seeking a skilled Desktop Support Technician to join our IT team. You will provide hands-on support for hardware, software, and networking issues to ensure smooth operations across the organization.

You will install and configure systems, manage Active Directory accounts, and assist with software deployments while handling help desk tickets efficiently. A proactive, collaborative approach is essential to support our staff and IT infrastructure.

Qualifications

• Experience as Desktop Support Technician or similar role.
• Proven knowledge of network administration and IT support.
• Experience with Windows, Linux, and Mac OS.
• Familiarity with ticketing systems (SCCM/Remedy/ServiceNow) is a plus.
• VPN and remote access knowledge.

Responsibilities

• Provide desktop support to end-users, troubleshooting hardware and software issues
• Install, configure, and maintain computer systems and peripherals
• Set up and troubleshoot network connectivity for desktops and laptops
• Manage user accounts and permissions in Active Directory
• Assist with software installations and upgrades
• Respond to help desk tickets and escalate when needed
• Collaborate with team to resolve complex technical issues
• Document procedures and solutions for future reference

Skills

Strong communication skills

Interpersonal skills

Problem-solving abilities

Tools

SCCM

Remedy

ServiceNow

Active Directory

Office 365

Job description

Sybex Support Services Inc. in San Francisco is seeking a skilled Desktop Support Technician to join our IT team. You will provide hands-on support for hardware, software, and networking issues to ensure smooth operations across the organization.

You will install and configure systems, manage Active Directory accounts, and assist with software deployments while handling help desk tickets efficiently. A proactive, collaborative approach is essential to support our staff and IT infrastructure.