Desktop Support Technician

Servbank; Bourbonnais (IL); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Servbank is seeking a knowledgeable Desktop Support Technician to join our IT team in Illinois. The role provides technical support, troubleshooting, and maintenance for desktops, laptops, software, and peripherals to ensure employees and contractors have reliable access to technology.

The ideal candidate will have 1+ year of hands-on experience, strong problem-solving and communication skills, and the ability to work independently or with the IT team. A high school diploma is required.

Qualifikationen

• 1+ year of desktop/helpdesk support experience.
• Strong troubleshooting and customer service.
• Working knowledge of Windows, Office, AD, and Microsoft 365 Admin Center.
• Ability to lift up to 50 pounds.
• Associate degree in IT preferred.
• Excellent written and verbal communication.

Aufgaben

• Provide technical support for desktops, laptops, peripherals.
• Troubleshoot issues to minimize downtime.
• Install and maintain workstations and end-user devices.
• Assist with Active Directory and Microsoft 365 user accounts.
• Document issues and resolutions in ticketing/KB.
• Collaborate with IT team to support business needs.
• Communicate clearly with technical and non-technical users.
• Stay current with tools and best practices.

Kenntnisse

Troubleshooting

Customer service

Communication

Documentation

Team collaboration

Problem solving

Time management

Organizational skills

End-user support

Ausbildung

High school diploma

Associate IT degree

Tools

Active Directory

Microsoft 365 Admin Center

Microsoft Office

Windows OS

Printer/ peripherals

Jobbeschreibung

Description

We are seeking a knowledgeable and customer-focused Desktop Support Technician to join our IT team. This role is responsible for providing technical support, troubleshooting, and maintenance for desktops, laptops, peripherals, software, and related systems.

The ideal candidate will have strong problem-solving skills, excellent communication abilities, and the ability to work independently and collaboratively. This position plays an important role in ensuring employees and contractors have reliable access to the technology they need to work efficiently.

About Servbank

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service.

With the addition of Iroquois Federal, founded in 1883 and deeply rooted in Midwest communities, we combine over a century of relationship-based banking with innovative, technology-driven solutions.

We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Responsibilities

• Provide technical support for employees and contractors, including desktops, laptops, software, hardware, printers, and peripherals.
• Troubleshoot and resolve technical issues quickly to minimize downtime.
• Install, configure, maintain, and support workstations, applications, and end-user devices.
• Assist with user account support in Active Directory and Microsoft 365.
• Document issues, resolutions, procedures, and equipment changes in the ticketing system or knowledge base.
• Collaborate with IT team members to resolve issues and support business needs.
• Communicate clearly and professionally with technical and non-technical users.
• Stay current with tools, technology, and best practices to support continuous improvement.

Requirements

• High school diploma or equivalent required; associate degree in an IT-related field preferred.
• Minimum of 1 year of desktop, helpdesk, or related technical support experience.
• Strong troubleshooting, communication, and customer service skills.
• Working knowledge of Windows, Microsoft Office, Active Directory, and Microsoft 365 Admin Center.
• Basic understanding of computer hardware, peripherals, and network connectivity troubleshooting.
• Ability to work independently or as part of a team in a fast-paced environment.
• Strong organizational skills, attention to detail, and ability to document technical solutions.
• Ability to lift and transport equipment weighing up to 50 pounds.

Preferred Qualifications

• CompTIA A+, Microsoft, or other relevant desktop support certification.

EEO Statement

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.