Patient Access Representative (Orthotics/Prosthetics)

Scottish Rite for Children; San Francisco (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

Scottish Rite for Children in Frisco, TX seeks a Patient Access Representative (Orthotics/Prosthetics) to handle pre-registration through registration, insurance verification, and patient intake. The role requires strong communication with families and dynamic coordination with a clinical team.

You will manage multi-line calls, assist with scheduling, and collect co-pays, with an emphasis on compassionate service for pediatric patients and families.

Qualifications

• High school degree or equivalent required.
• Associate degree in Secretarial Science or related field preferred.
• Knowledge of hospital/clinic routine or previous medical receptionist experience helpful.
• A minimum typing speed of 35 wpm required.
• Ability to manage multi-line phone system and headset needed.
• Demonstrates basic knowledge of child development to communicate with children and families and adults.
• Good computer and public relations skills needed.

Responsibilities

• Pre-registration and full registration.
• Obtaining consent paperwork and informing patients of rights and privacy notices.
• Collection of identification, guarantor information and insurance coverages.
• Insurance verification.
• Obtaining co-payments for services rendered.
• Patient intake and referral processing and scheduling for some patients.
• Scheduling follow-up appointments and coordinating with clinical team.
• Handling incoming calls, messages, transfers and scheduling.
• Obtaining and managing referrals.
• Managing departmental faxes.
• Scanning clinical records to EPIC medical record and updating systems.
• Collaborate with Patient Access Lead on issues or complaints.

Skills

Typing 35 wpm

Multi-line phone system

Communication with families

Public relations

Basic computer skills

Education

High school diploma

Associate degree in Secretarial Science

Tools

EPIC EMR

Job description

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title: Patient Access Representative (Orthotics/Prosthetics)

Location: Frisco - Ambulatory Surgical Center

Additional Posting Details: Monday - Friday 8:00 am - 5:00 pm

Duties/Responsibilities

• Pre-registration and full registration
• Obtaining Scottish Rite consent paperwork, notifying patients of patient rights, privacy notices
• Collection of identification, guarantor information and insurance coverages
• Insurance verification
• Obtaining co-payments for services rendered
• Patient intake/referral process and new patient scheduling for some patients
• Scheduling of follow-up appointments; required coordination with clinical team
• Management of incoming calls (messages, transfers, scheduling)
• Obtaining and managing referrals
• Management and distribution of all incoming departmental faxes
• Scanning of clinical record information and correspondence to EPIC medical record
• Patient Access Representative works closely with Patient Access Representative Lead on any issues, patient complaints, etc.

Required Skills/Abilities

• High school degree or equivalent required
• Associate degree in Secretarial Science or related field preferred
• Knowledge of hospital/clinic routine or previous medical receptionist experience helpful
• A minimum typing speed of 35 wpm required
• Ability to manage multi-line phone system and headset needed
• Demonstrates basic knowledge of child development in order to communicate effectively with infant, toddler, preschool, school age and adolescent children as well as their families and adults
• Good computer and public relations skills needed

At Scottish Rite for Children, we work together with the common goal of helping give children back their childhood. Scottish Rite is a unique place to work because we believe in a collaborative approach, utilizing the care and expertise from all departments. We are always looking for caring, energetic individuals to join our team. We currently have locations in Dallas and Frisco and are an equal opportunity employer.

For questions, contact [e-mail].