Patient Access Representative

Scottish Rite for Children; Frisco (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Scottish Rite for Children is hiring a Patient Access Representative in Frisco, TX. This role supports ambulatory services by coordinating patient scheduling, verifying insurance, and communicating with families. It requires strong communication and accuracy in data entry.

The position is typically 40 hours per week, with daytime hours Monday–Friday. The candidate will work closely with billing and clinical staff to ensure smooth patient flow and timely service delivery.

Qualifications

• High School diploma or equivalent required.
• Preferred 2 years working in a medical office setting.
• Preference for experience with medical appointment scheduling and insurance procedures.

Responsibilities

• Manage a high volume of incoming and outgoing calls.
• Accurately schedule and reschedule patient appointments.
• Verify insurance coverage and assist with benefit questions.

Skills

Phone scheduling

Appointment scheduling

Insurance verification

Education

High School diploma or equivalent

Tools

EMR/PMS systems

Billing system

Job description

Job Posting Title

Patient Access Representative

Location

Frisco - Ambulatory Surgical Center

Additional Posting Details

Monday - Friday 8:00am - 4:30pm, 40 Hours per week at the discretion of clinic needs.

Job Description

Our patients are our number one priority! We're committed to giving children back their childhood!

Responsibilities

• Manages a high volume of incoming and outgoing telephone calls
• Responsible for completing assigned workqueues
• Accurately schedule and re-schedule patient appointments in a timely manner
• Effectively communicate and coordinate patient appointments with downstream departments
• Contacts families to verify their information, insurance coverage, explain benefit eligibility, and refer families to financial counselors to enroll in financial assistance
• Accurately pre-register specific data elements prior to the patients scheduled date of service
• Perform all aspects of insurance verifications
• Add insurance coverage and update the billing system to reflect the insurance status of the patient
• Obtain authorizations and pre-certifications as required for all procedures; work with clinical staff to obtain additional clinical information for benefit review
• Responsible for all correspondence from Insurance companies to be sent to HIM for scanning
• Provide clerical and administrative support as required
• Create reports for tracking and trending purposes
• Alter provider schedule template in electronic medical record (EMR)
• Assist with departmental coverage as requested

Requirements

• Preferred experience in medical appointment scheduling
• High School education or equivalent
• Preferred 2 years working in a medical office setting
• Preferred experience in insurance procedures

About the Company

At Scottish Rite for Children, we work together with the common goal of helping give children back their childhood. Scottish Rite is a unique place to work because we believe in a collaborative approach, utilizing the care and expertise from all departments. We are always looking for caring, energetic individuals to join our team.

Locations

We currently have locations in Dallas and Frisco and are an equal opportunity employer.

Contact

For questions, contact [e-mail].