Patient Access Representative I

Scottish Rite for Children; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Scottish Rite for Children is seeking a Patient Access Representative I for our Frisco Ambulatory Surgical Center. You will greet patients and families, perform scheduling and registration, check-in/out, and collect demographics and insurance information.

You will also guide patients to enroll in MyChart and explain the financial screening process. This role emphasizes HIPAA/privacy compliance, accurate data handling in Epic, and teamwork to support our mission to return children to their

Qualifications

• High School education or equivalent required.
• Preferred 2 years working in a medical office setting.
• Preferred experience in insurance procedures.
• Preferred experience in medical appointment scheduling.

Responsibilities

• Greets patients/families in a professional and welcoming manner.
• Functions as a liaison between patients, families, and staff.
• Performs scheduling and registration process for appointments within the ambulatory setting.
• Performs check-in and check-out for patient visits.
• Obtains accurate collection of patient demographics, identification, insurance coverage, and other relevant information.
• Promotes and assists patients/families in signing up for MyChart.
• Provides guidance to patient/families about the financial screening process.

Skills

Customer Service

Scheduling

Medical Office

Epic EMR

Education

High School education or equivalent

Job description

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title: Patient Access Representative I

Location: Frisco - Ambulatory Surgical Center

Additional Posting Details: Monday - Friday 7:30 am - 5:00 pm, 40 hours per week

Job Description: Duties/Responsibilities

• Greets patients/families in a professional and welcoming manner
• Functions as a liaison between patients, families, and staff
• Performs scheduling and registration process for appointments within the ambulatory setting
• Performs check-in and check-out for patient visits
• Obtains accurate collection of patient demographics, identification, insurance coverage, and other relevant information
• Promotes and assists patients/families in signing up for MyChart
• Provides guidance to patient/families about the financial screening process
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
• Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures
• Maintains patient information and documentation in electronic medical record
• Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations
• Performs patient intake/referral process; appropriately scheduling patient appointments according to scheduling algorithm/protocols
• Maintains and distributes incoming departmental faxes
• Screens and routes inbound/outbound calls in a timely manner (messages, transfers, scheduling, questions, and other needs)
• Scans clinical record information and correspondence into patient's electronic record
• Maintains scheduling, registration, and referral work queues in Epic
• Performs scheduling of new and/or follow-up patient visits, including but not limited to diagnostic and ancillary appointments (as needed); may require coordination with clinical team
• Maintains registration-related key performance indicators as determined by supervisor or manager
• Supports hospital and departmental performance improvement goals
• Supports departmental initiatives and change efforts
• Practices financial and resource stewardship
• Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization's core values
• Additional duties as assigned

Required Skills/Abilities

• High School education or equivalent
• Preferred 2 years working in a medical office setting
• Preferred experience in insurance procedures
• Preferred experience in medical appointment scheduling

At Scottish Rite for Children, we work together with the common goal of helping give children back their childhood. Scottish Rite is a unique place to work because we believe in a collaborative approach, utilizing the care and expertise from all departments. We are always looking for caring, energetic individuals to join our team. We currently have locations in Dallas and Frisco and are an equal opportunity employer. For questions, contact [e-mail].