Desktop Support Technician - Springdale, OH

VetJobs; Springdale (OH); On-site; USD 25,830 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing is seeking a Desktop Support Technician to join our team onsite in Springdale, OH. You will provide end-user support at the customer site, handling PC hardware and software issues, AV setups, and network-related tasks.

The role requires 3+ years in desktop support, strong problem-solving, and the ability to lift up to 40 lbs. You will work in a fast-paced enterprise environment with a focus on excellent customer service and collaboration with onsite teams.

Qualifications

• Minimum 3+ years of experience supporting PC hardware and software, comfortable with servers and network equipment
• Familiarity with A/V conference rooms and interfacing with central A/V team
• Experience providing executive white glove support and asset management
• Proactive, high-energy, able to handle fast-paced environment and multiple projects

Responsibilities

• Repair, test, image and clean PCs, laptops, monitors, printers, and other hardware
• Troubleshoot software and peripherals; set up, configure and add hardware
• Perform IMAC events for printer migrations and PC refreshes
• Support server equipment installations, configurations, upgrades and patches
• Back up and protect end-user data; follow outage procedures
• Assist with network hardware, performance issues, and enterprise IT systems
• Provide in-person end-user technical support at customer sites
• Document improvements to current IT processes
• Support site leadership in execution of established processes and escalations

Skills

PC hardware

PC software troubleshooting

A/V conference room support

Executive white glove support

Asset management

Customer-focused

Enterprise tech familiarity

Ability to lift 40 lbs

Education

High School/GED

Job description

Job Description

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Springdale, OH and provide end-user support.

Duties And Responsibilities

• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware
• Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
• Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
• Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment
• Perform backup, recovery, and security procedures both planned or during emergency
• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
• Assist with diagnoses of network hardware and performance problems
• Perform approved installation, configuration, and maintenance of physical network
• Perform network system administration task both planned or during emergency
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist other coworkers in resolution of end users' technical issues across the program
• Assist Site Leader in the execution of established processes and escalations

Minimum Education Required

High School/GED

Job Category

Information Technology

Additional Qualifications / Responsibilities

Skills and Qualifications

• Minimum 3+ years of experience supporting PC Hardware and software, comfortability with limited support for servers and network equipment
• Familiarity with A/V conference rooms, ability to interface with central A/V team for support on vendor equipment
• Experience providing executive white glove support
• Experience with asset management
• Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction
• Demonstrate high energy given fast-paced environment
• Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
• Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems
• Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
• Strong understanding / work experience of server and network support within an enterprise. Support being provided is Hands & Feet
• Ability to work with strong personalities
• Managing stress while being able to deescalate tense users is a key attribute
• Get work done independently, and for attendance for availability to work scheduled hours
• Trusted to work proactively is a key attribute given limited site IT Leaders
• Ability to handle multiple projects
• Experience working in an enterprise environment
• Be physically able to lift up to 40lbs, bend, crawl and climb
• Be able to be on their feet and walk potentially a good portion of the day while visiting customers’ work area

Wage Range

The rate for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits.

W2 only, no Corp to Corp.

Equal Employment Opportunity

Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.

Work Authorization

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

City*

Springdale

State*

Ohio

Job Code

IT Information Technology

Affiliate Sponsor

Compucom

Salary Range

$30,000-$45,000