Desktop Support Technician

Creative Solutions Services, LLC; Springdale (OH); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

401(k)

Paid holidays

Job summary

CompucomStaffing is seeking a Desktop Support Technician to join our client’s team onsite in Springdale, OH. You will provide end-user support, repair and image hardware, and manage software and peripherals in an enterprise environment.

The role requires hands-on hardware and network support, strong AV coordination, and executive white-glove service. W2, onsite work, with a comprehensive benefits package offered by the company.

Qualifications

• Minimum 3+ years of experience supporting PC hardware and software.
• Comfortable with limited support for servers and network equipment.
• Familiarity with A/V conference rooms and interfacing with central A/V team.
• Experience providing executive white glove support.
• Experience with asset management.
• Proficient with Office 365 and Windows 10; imaging and ticketing systems knowledge.
• Experience supporting applications related to engineering, manufacturing, or logistics is a plus.

Responsibilities

• Repair, test, image and clean PCs, laptops, monitors, printers, and related hardware.
• Maintain, analyze, and troubleshoot software and peripherals; set up and configure hardware.
• Install, move, add, and change; manage large IMAC events for printer migrations and PC refreshes.
• Ensure follow-up on tickets requiring further work.
• Assist with server installations, configurations, upgrades, patches, and maintenance.
• Perform backups, recovery, and security procedures as needed.
• Diagnose and report outages of critical site applications.
• Assist with network hardware and performance issues.
• Perform and maintain physical network installations and network system administration tasks.

Skills

PC hardware

Software troubleshooting

Server & network support

AV conferencing

Executive support

Asset management

Office 365

Windows 10

Imaging

Ticketing systems

Job description

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Springdale, OH and provide end-user support.

Duties and Responsibilities

• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware
• Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
• Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
• Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment
• Perform backup, recovery, and security procedures both planned or during emergency
• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
• Assist with diagnoses of network hardware and performance problems
• Perform approved installation, configuration, and maintenance of physical network
• Perform network system administration task both planned or during emergency
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist other coworkers in resolution of end users' technical issues across the program
• Assist Site Leader in the execution of established processes and escalations

Skills and Qualifications

• Minimum 3+ years of experience supporting PC Hardware and software, comfortability with limited support for servers and network equipment
• Familiarity with A/V conference rooms, ability to interface with central A/V team for support on vendor equipment
• Experience providing executive white glove support
• Experience with asset management
• Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction
• Demonstrate high energy given fast-paced environment
• Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
• Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems
• Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
• Strong understanding / work experience of server and network support within an enterprise. Support being provided is Hands & Feet
• Ability to work with strong personalities
• Managing stress while being able to deescalate tense users is a key attribute
• Get work done independently, and for attendance for availability to work scheduled hours
• Trusted to work proactively is a key attribute given limited site IT Leaders
• Ability to handle multiple projects
• Experience working in an enterprise environment
• Be physically able to lift up to 40lbs, bend, crawl and climb
• Be able to be on their feet and walk potentially a good portion of the day while visiting customers’ work area

Wage Range

The rate for this position is between $18.75 - $25.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.