IT Technician

Compucom Staffing; Plainfield (IL); On-site; USD 70,918,848 - 94,558,464; Full time

Job summary

Compucom Staffing, a division of CompuCom Systems, Inc., is seeking an IT Help Desk Technician to ensure continuity of computer systems for all users, provide mobile device support, and manage telecom and office equipment.

The role involves troubleshooting OS, hardware and software, setting up employee equipment, coordinating with vendors, and developing training materials to empower users.

Qualifications

• Associate degree or technical certification preferred.
• Minimum 1–3+ years related work experience.
• Proficient in Windows desktop and server OS, AD, and Google Workspace.

Responsibilities

• Ensure continuity of computer systems for all users.
• Support mobile devices (Apple/Android) and related telecommunication services.
• Install, troubleshoot and manage telephone systems and office equipment.
• Troubleshoot OS, hardware and software; set up employee equipment.

Skills

Windows OS

Windows Server

Active Directory

TCP/IP networking

Google Workspace

Mobile support

Printers & peripherals

MS Office 2010/2013

Vendor coordination

Verbal & written comms

Education

Associate degree or cert

Tools

Small PDF

AutoCAD

AWS

RingCentral

Meraki

Ricoh printers

Lexmark printers

Job description

Duties And Responsibilities

• Assure continuity of the computer system for all system users
• Provide support of mobile hardware (Apple and Samsung mainly), along with support of Telecommunication Service
• Manage, install, and troubleshoot telephone system and other equipment such as printers, scanners, copiers, etc.
• Provide support of a Google based business, using Google business applications
• Troubleshoot, diagnose, and resolve problems related to operating system, hardware and software applications
• Set up equipment for employees, or assist moving equipment around
• Must be able to coordinate with software and hardware vendors to resolve any technical issues
• Develop training materials and procedures, and / or train users in the proper use of hardware and software
• Provide solutions in a timely fashion for issues that may arise with all client applications
• Log and track support calls in client Incident Management system, prioritize and elevate tickets as required to ensure customer satisfaction
• Identify trends in the support calls and develop documentation to address the most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity
• Recommend changes in software and hardware to improve computer capabilities
• Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Performs other duties as assigned

Skills And Qualifications

• Associate’s degree, technical certifications in computer science, electrical engineering or equivalent is preferred
• Minimum 1 to 3+ years of related work experience
• Must be proficient in MS Windows Desktop Operating Systems, MS Windows Server Operating Systems including Active Directory and TCP / IP networking knowledge, Microsoft Office Suite 2010 and 2013, and Google Workspace
• Must be able to support Apple and Android mobile phones
• Experience with Small PDF, and Auto Desk applications, a plus
• Knowledge of AWS, RingCentral, Telecommunication, Meraki, Ricoh printers, Lexmark printers, a plus
• Frequent standing, walking, bending, kneeling, stooping, crouching, crawling and climbing is required
• Frequently lift and / or move items over 50 pounds
• Excellent telephone presence with organized follow-up skills
• Ability to multitask - Sense of urgency; maintain a positive attitude
• Strong user-centric focus; service oriented attitude
• Must have strong verbal and written communication skills
• Must have organizational skills
• Be proficient in decision making and take initiative

Wage Range

The rate for this position is between $24.75 - $33.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.