Desktop Support Technician

Creative Solutions Services, LLC; Melville (NY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

401(k)

Paid holidays

Paid time off

Paid parental leave

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing in Melville, NY is seeking a Desktop Support Technician to provide on-site end-user support. You will diagnose and resolve hardware, software, and network issues across laptops, desktops, tablets, printers, and phones.

The role emphasizes customer service, clear communication, and follow-through on tickets. On-site work at multiple buildings, lifting up to 35 lbs, and collaboration with cross-functional teams are expected. W2 employment; on-site only.

Qualifications

• Associates degree or equivalent IT experience.
• Desktop and/or Infrastructure support experience.
• Ability to lift up to 35 lbs.
• Excellent written and verbal communication.
• On-site work in Melville, NY; valid work authorization expected.

Responsibilities

• Diagnose hardware, software and systems failures using SOPs.
• Install/repair computer hardware, printers, and network devices.
• Manage user accounts and permissions; reset passwords.
• Document issues and resolutions in ticketing systems.
• Provide on-site end-user support across two buildings.

Skills

Desktop support

Customer service

Windows OS

Networking basics

Technical writing

Education

Associates degree or equivalent

Tools

MS Office

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Melville, NY and provide end-user support.

Our Techs are responsible for providing onsite support to internal or external customers in resolving basic technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and/or printers. They also may resolve support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks.

Duties and Responsibilities

• Diagnose mechanical, hardware, software and systems failures, using established procedures
• Perform service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, and wired/wireless networking
• Perform account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
• Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues
• Communicate with customers at all levels of technical and non-technical skill sets
• Follow-up with end users to provide status updates as per service level guidelines (SLA's)
• Elevates complex and/or high-priority problems they cannot solve to the appropriate support groups for resolution (L3 Tech, Manager, etc.)
• Follow all standard operating procedures (SOP) through the effective use of knowledge management
• Work collaboratively with people across the organization

Skills and Qualifications

• Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school
• Desktop and/or Infrastructure support experience
• Technical writing competency
• Sound understanding of customer support, operations, and processes
• Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
• Demonstrated capability to achieve results in a fast-paced, client driven environment
• Strong desire and enthusiasm to serve customers
• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
• Working knowledge of the Microsoft Office application suite including MS Outlook and MS Teams
• Able to relocate desktops, printers, and other IT equipment between two buildings as needed (must be able to lift up to 35 lbs.)
• Available to transport devices to client office to support last‑minute meeting requirements. Ex. Imaged laptop
• Ability to work across three different office locations and provide on-site support as needed
• Flexible and responsive in handling urgent operational and technology support requests

Wage Range

The rate for this position is between $21.00 - $28.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

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