Level 2 Desktop Support - Tomball, TX
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Benefits offered by this job
Job summary
CompucomStaffing is seeking a Level 2 Desktop Support specialist for an onsite role in Tomball, TX. The candidate will diagnose and resolve end-user issues, install and support mobile devices and telecommunication services, and coordinate with vendors as needed.
Required experience includes Windows desktop OS, Windows Server with Active Directory, TCP/IP, and Google Workspace; familiarity with mobile devices (iOS/Android) and printer/ copier hardware is a plus.
Qualifications
- High School/GED required or equivalent.
- 1–3+ years of related work experience.
- Proficient in Windows desktop OS, Windows Server with Active Directory, TCP/IP networking, MS Office, and Google Workspace.
Responsibilities
- Ensure continuity of computer systems for all users.
- Provide mobile hardware support (Apple and Samsung) and telecommunications service.
- Install, troubleshoot and maintain telephone systems and printers/scanners/copiers.
- Troubleshoot OS, hardware, and software; assist users with equipment setup.
- Coordinate with software/hardware vendors to resolve issues.
- Develop training materials and train users on hardware/software.
Skills
Education
Tools
Job description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience. All positions are onsite, unless otherwise stated.
At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
We are currently seeking a qualified Level 2 Desktop Support to join our client’s team for an onsite position in Tomball, TX. This resource will be expected to provide effective diagnostic evaluation of end-user customer needs and in all cases use good judgment and timeliness in responding to and resolving each issue or project to the customers' satisfaction. Resolution includes but is not limited to the following: identify, research, and resolve technical problems, timely response to the incident management system, telephone calls, and emails.
- Assure continuity of the computer system for all system users
- Provide support of mobile hardware (Apple and Samsung mainly), along with support of Telecommunication Service
- Manage, install, and troubleshoot telephone system and other equipment such as printers, scanners, copiers, etc.
- Provide support of a Google based business, using Google business applications
- Troubleshoot, diagnose, and resolve problems related to operating system, hardware and software applications
- Set up equipment for employees, or assist moving equipment around
- Must be able to coordinate with software and hardware vendors to resolve any technical issues
- Develop training materials and procedures, and / or train users in the proper use of hardware and software
- Provide solutions in a timely fashion for issues that may arise with all client applications
- Log and track support calls in client Incident Management system, prioritize and elevate tickets as required to ensure customer satisfaction
- Identify trends in the support calls and develop documentation to address the most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity
- Recommend changes in software and hardware to improve computer capabilities
- Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
- Performs other duties as assigned.
High School/GED
- Associate’s degree, technical certifications in computer science, electrical engineering or equivalent is preferred
- Minimum 1 to 3+ years of related work experience
- Must be proficient in MS Windows Desktop Operating Systems, MS Windows Server Operating Systems including Active Directory and TCP / IP networking knowledge, Microsoft Office Suite 2010 and 2013, and Google Workspace
- Must be able to support Apple and Android mobile phones
- Experience with Small PDF, and Auto Desk applications, a plus
- Knowledge of AWS, RingCentral, Telecommunication, Meraki, Ricoh printers, Lexmark printers, a plus
- Frequent standing, walking, bending, kneeling, stooping, crouching, crawling and climbing is required
- Frequently lift and / or move items over 50 pounds
- Excellent telephone presence with organized follow-up skills
- Ability to multitask - Sense of urgency; maintain a positive attitude
- Strong user-centric focus; service oriented attitude
- Must have strong verbal and written communication skills
- Must have organizational skills
- Be proficient in decision making and take initiative
The rate for this position is between $22.50 - $30.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements:
- medical insurance
- dental insurance
- vision insurance
- life insurance
- AD&D insurance
- disability plans
- Employee Assistance Program
- paid holidays (up to 6 days annually)
- paid time off (minimum of 10 days annually)
- paid parental leave (minimum of 10 days annually)
- 401(k)
- FSA/HSA pre-tax benefits
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp.
Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.
Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.
California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.
Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.
City: Tomball
State: Texas
IT Information Technology
Compucom
$45,000-$60,000
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