Desktop Technician

Creative Solutions Services, LLC; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

CompucomStaffing, a division of CompuCom Systems, Inc., is seeking a Desktop Technician to join the team onsite in Charlotte, NC, providing end-user support and break/fix for hardware and software.

The ideal candidate has 1–2 years of Windows desktop support experience, knowledge of Active Directory, MS Office 365, and effective communication skills. Local candidates welcome for day-to-day support and ticketing responsibilities.

Qualifications

• Bachelor’s Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP).
• Minimum of 1+ years of IT experience.
• Knowledge of Windows 7-10, Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, antivirus solutions, Helpdesk ticketing systems.
• Experience with mobile device management (iOS/Android) and Windows PC management via AD.
• Analytical, troubleshooting and problem solving skills.
• Ability to multi-task, prioritize, and meet SLA's.
• Excellent communication and customer service skills.
• Willing to work off-hours and weekends when required.

Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Work with third party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot Windows OS versions and Office applications; support printers and hardware.
• Support Apple devices and ensure cross-platform compatibility.
• Perform general preventive maintenance and hardware repairs on desktops, laptops, printers, and peripherals.
• Diagnose network/connectivity and workstation hardware/software issues.
• Collaborate in a project-based environment requiring flexibility and teamwork.
• Mentor technicians and assist in resolving tickets.

Skills

Troubleshooting

Communication skills

Multi-tasking

Customer service

Teamwork

Analytical thinking

Education

Bachelor’s Degree or equivalent in Computer Science or related field

Tools

Active Directory

GPOs

MS Office 365

Helpdesk ticketing system

Mobile device management (iOS/Android)

Job description

Our client is currently seeking a qualified Desktop Technician to join their team onsite in Charlotte, NC and provide end-user support. This tech will provide day to day localemote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. They will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support provides Break Fix, fault diagnosis and resolution. Providing fault analysis to various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1 to 2 years of experience in Windows Desktop support.

Duties and Responsibilities

• Provide first/second level contact and problem resolution for customer issues
• Work with Third Party Vendors to remediate complex AV issues as needed
• Provide timely communication on issue status and resolution
• Maintain ticket updates for all reported incidents
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application
• Should have basic knowledge of Mac operating system, to support Apple pc users
• Install, upgrade, support and troubleshoot for printers, computer hardware
• Perform general preventative maintenance tasks on computers, laptops, printers
• Perform remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork
• Performs other duties as assigned
• Mentor and assist technicians in their work and provide support in resolving tickets

Skills and Qualifications

• Bachelor’s Degree or equivalent in Computer Science or related field
• CompTIA A+, Microsoft Certified Professional (MCP)
• Minimum of 1+ years of IT experience
• Knowledge of Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems
• Experience with mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
• Proven analytical, troubleshooting and problem solving skills
• Proven ability to multi-task, effectively determine priorities, and meet SLA's
• Excellent communication, relationship-building, and internal customer service skills
• Adaptable and flexible in a fast-changing industry and work environment
• Willing to work off-hours and weekends when required for projects or emergency support

Wage Range

The rate for this position is between $26.25- $35.00per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

To the extent required by applicable law, the company maintains a smoke-free workplace.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.