Desktop Support Technician — Secret Clearance

Vets Hired; Leavenworth (KS); On-site; USD 50,000 - 70,000; Full time

Job summary

Vets Hired is seeking a PC Support Technician in Leavenworth, KS to provide desktop and end-user support. You will install, configure, troubleshoot, and maintain computers, printers, mobile devices, and peripherals, while supporting daily IT operations and cybersecurity standards.

The role involves imaging systems, deploying workstations, managing user accounts, resolving hardware and software issues, and coordinating with network teams.

Qualifications

• Must be a U.S. citizen with an active Secret clearance.
• IAT Level II Certification or equivalent.
• At least 2 years in desktop support or help desk.
• Experience installing and troubleshooting hardware and software.
• Knowledge of Windows workstation administration.
• Strong customer service and problem-solving skills.
• Experience resolving network connectivity issues.

Responsibilities

• Provide help desk and desktop support for hardware, software, and operating system issues.
• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, and peripheral devices.
• Perform system imaging, software installation, operating system deployment, upgrades, and patch management.
• Configure network adapters, internet connections, and peripheral devices.
• Diagnose and resolve network connectivity, cabling, and configuration issues.
• Respond to user service requests and provide technical assistance.
• Manage and resolve IT service tickets according to service level agreements.
• Support user accounts, system access, and workstation deployments.
• Maintain IT asset inventories and hardware/software documentation.
• Assist with technology refresh projects and hardware upgrades.
• Coordinate with network and infrastructure teams to resolve complex technical issues.
• Support organizational IT policies, standards, and cybersecurity compliance.
• Provide on-call support for maintenance and mission-critical incidents when required.

Skills

Secret clearance

IAT Level II

Desktop support

Windows admin

Networking basics

Customer service

Troubleshooting

Job description

Vets Hired is seeking a PC Support Technician in Leavenworth, KS to provide desktop and end-user support. You will install, configure, troubleshoot, and maintain computers, printers, mobile devices, and peripherals, while supporting daily IT operations and cybersecurity standards.

The role involves imaging systems, deploying workstations, managing user accounts, resolving hardware and software issues, and coordinating with network teams.