Temp Help Desk Assistant

ProFed Credit Union; Fort Wayne (IN); Hybrid; USD 35,000 - 52,000; Full time

Job summary

ProFed Credit Union in Fort Wayne, IN, is seeking a first-line technical support specialist who will assist staff with IT issues and coordinate with the Information Technology department as needed. The role emphasizes problem solving, ticket management, and clear communication.

Responsibilities include diagnosing basic issues, handling printer/PC/login problems, creating and removing user access, and documenting all work. Some off-hours or weekend shifts may be required.

Qualifications

• Experience or interest in computer operations.
• PC literate; familiar with Microsoft products (Office, Active Directory, Exchange).
• Clear communication and the ability to prioritize Help Desk tickets.
• Willingness to work some off-hours or weekend hours.

Responsibilities

• Provide technical support to credit union staff.
• Diagnose and resolve basic technical issues.
• Manage, update, and respond to Help Desk tickets.
• Prioritize and assign tickets to appropriate staff.
• Answer Help Desk phone calls.
• Resolve printer/PC/login issues; escalate as needed to Network Staff.
• Create/modify/remove user access to systems.
• Setup new user equipment as needed.
• Document all work using tickets, logs, and checklists.
• Update procedures as needed.
• Assist network staff as needed.
• Alert supervisor to security-impacting tickets.
• Additional duties as assigned.

Skills

Help desk

Active Directory

Microsoft Exchange

Microsoft Office

Ticketing system

Communication

Tools

Ticketing system

Job description

Description

POSITION TIMEFRAME:

Through the end of March 2027

POSITION SUMMARY

Primarily responsible as the first point of contact in providing technical support, solutions, and assistance to our credit union staff. Additionally responsible for providing support and assistance to the Information Technology department as needed.

QUALIFICATIONS

Requires a well-organized, flexible, and highly motivated individual with experience or interest in computer operations. Must be eager to learn and possess the ability for problem-solving with a commitment to detail. Must be PC literate and familiar with Microsoft products, including Office, Active Directory, and Exchange. Must be able to communicate clearly and effectively with co-workers and prioritize help desk tickets based on the impact to users and the credit union. Position may require some off-hours or weekend hours.

PHYSICAL REQUIREMENTS

Clear and effective communication abilities required. Must be able to view a terminal screen and operate a computer keyboard. Must be able to perform moderate to heavy lifting. Must be able to sit and stand for prolonged periods. Ability to travel is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide technical support, solutions, and assistance to credit union staff
• Diagnose and resolve basic technical issues
• Manage, update, and respond to Help Desk tickets as skills and experience allow
• Ensure that help desk tickets are promptly prioritized and assigned to appropriate staff
• Answer Help Desk phone calls
• Resolve user issues with printers/PCs/logins; escalat as needed to Network Staff
• Create, modify, and remove user access to various systems
• Setup new user equipment as needed
• Document all work utilizing help desk tickets, logs, and checklists
• Update procedures as needed
• Assist network staff as needed
• Alert supervisor to any ticket or issue that may impact the security of any credit union systems or users
• Additional duties as assigned

ProFed is an EEO employer – M/F/Vets/Disabled