Help Desk Technician

Campus Federal Credit Union; Baton Rouge (LA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance (employer-paid)

Dental insurance

Long-term disability insurance

Dependent coverage (optional)

Paid time off

Job summary

Campus Federal Credit Union in Baton Rouge, LA is seeking a Help Desk Technician to deliver first-line technology support to internal staff and keep our computing environment secure and reliable.

The ideal candidate has strong customer service skills, solid troubleshooting ability, and experience with Windows 11, Microsoft 365, Entra ID/AD, and ticketing systems. On-site role with on-call rotations and opportunities to grow in IT.

Qualifications

• Minimum CompTIA A+ certification or equivalent experience in Tier 1 support.
• Experience supporting Windows 11 environments, imaging, deployment, updates, and end-user support.
• Familiarity with Microsoft 365, Entra ID (Azure AD), and AD administration.
• Experience using a help desk ticketing system and documenting issues.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first-level technical support to team members by diagnosing and resolving issues.
• Deliver professional, customer-focused support while meeting service level expectations.
• Document and track requests through resolution in the ticketing system.
• Install and maintain computer hardware, software, and peripherals.
• Escalate complex issues and coordinate with vendors as needed.
• Maintain accurate technology asset inventories and documentation.

Skills

Troubleshooting

Customer service

Communication

Prioritization

Education

CompTIA A+ certification

Tools

Windows 11

Microsoft 365

Entra ID

Active Directory

Ticketing system

Job description

At Campus Federal, our mission is to enhance the lives of our members and the communities we serve. We're looking for a customer-focused Help Desk Technician to provide exceptional technology support to our internal team members and help ensure the smooth operation of the Credit Union's technology environment.

In this role, you'll serve as the first point of contact for technical support, assisting employees with hardware, software, and system-related issues while delivering a high level of service. The ideal candidate is a problem solver with strong technical aptitude, excellent communication skills, and a passion for helping others succeed.

Responsibilities Include:

• Provide first-level technical support to team members by diagnosing and resolving hardware, software, and system-related issues.
• Deliver timely, professional, and customer-focused support while meeting established service level expectations.
• Respond to support requests through multiple channels and ensure issues are accurately documented and tracked through resolution.
• Install, configure, deploy, and maintain computer hardware, software, and peripheral equipment.
• Escalate complex technical issues to appropriate resources and follow requests through completion.
• Collaborate with vendors and third-party providers to resolve technology-related issues.
• Maintain accurate technology asset inventories and oversee the decommissioning of equipment.
• Contribute to and maintain technical documentation and knowledge base resources.
• Support backup and recovery processes, telecommunications systems, and other department technology initiatives.
• Monitor technology systems and assist in maintaining a secure and reliable computing environment.
• Participate in on-call support rotations and assist with special projects as needed.
• Work collaboratively with IT team members to support organizational goals and technology operations.

Job Requirements:

• CompTIA A+ certification or equivalent experience in a Tier 1 technical support role.
• Additional technology certifications are a plus.
• Experience supporting and troubleshooting Windows 11 environments, including imaging, deployment, updates, and end-user support.
• Hands-on experience with Microsoft 365, Microsoft Entra ID (formerly Azure Active Directory), and Active Directory administration.
• Experience working within a help desk ticketing system, including documenting technical issues, tracking resolutions, prioritizing requests, and maintaining accurate service records.
• Strong troubleshooting and problem-solving skills.
• Knowledge of computer hardware, software, operating systems, and basic networking concepts.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.
• Strong attention to detail and commitment to providing exceptional internal support.
• Ability to work independently and collaboratively as part of a team.
• Experience supporting third-party banking or financial services applications is preferred.

Additional Information

Candidates selected for further consideration may be required to complete a technical aptitude assessment to evaluate relevant IT support knowledge and skills.

This position is based in Baton Rouge, LA and requires regular onsite attendance at Campus Federal. This is not a remote opportunity.

Why Campus Federal?

At Campus Federal, you'll join a team committed to service excellence, professional growth, and making a positive difference in the lives of our members. We value dependability, respect, continuous improvement, professionalism, and delivering excellence in every experience.

Benefits include 100% employer-paid health, dental, and long-term disability insurance for employees, optional dependent coverage, and generous paid time off to support work-life balance.