Desktop Support Technician — Remote IT Help & Troubleshooting

Ian Martin Group; Commerce City (CO); On-site; USD 27,000 - 39,000; Full time

Job summary

Ian Martin Group is seeking an IT Desktop Analyst to troubleshoot and respond to service desk tickets for software and hardware issues, including remote support of PCs and peripherals in a networked environment.

The role requires A+ certification or equivalent, about 1 year of desktop support experience in a Microsoft environment, and basic desktop hardware knowledge with proficient use of Microsoft.

Qualifications

• Skills are typically acquired through A+ certification or equivalent work experience and 1 year related experience in desktop support in a Microsoft environment.
• Must possess basic desktop hardware knowledge, proficient use of Microsoft.

Responsibilities

• Troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PCs and peripherals.
• Escalates problems not resolved within established service levels.
• Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
• Ensures work is performed in accordance to company policies, standards, and procedures.
• Assists with installing and de-installing software, PCs and peripherals as required.
• Performs own work with minimal impact on organizational viability.
• Error is readily ascertainable by the supervisor and can be corrected.

Skills

Desktop support

Microsoft environment

Education

A+ certification

Job description

Ian Martin Group is seeking an IT Desktop Analyst to troubleshoot and respond to service desk tickets for software and hardware issues, including remote support of PCs and peripherals in a networked environment.

The role requires A+ certification or equivalent, about 1 year of desktop support experience in a Microsoft environment, and basic desktop hardware knowledge with proficient use of Microsoft.