Desktop Support Technician

Quantam; Fort Mitchell (KY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive hourly wages

Health benefits

Paid time off

401(k) plan

Job summary

Quantam Solutions is seeking a knowledgeable Desktop Support Technician with a strong customer-service orientation. The role requires 1-2 years of desktop support experience in a Windows-based environment, including installation, troubleshooting, and repair of devices.

You will provide desktop support, resolve software issues, use ServiceNow for ticketing, and assist with IT infrastructure maintenance. The position offers competitive wages, health benefits, PTO, and a 401(k) plan.

Qualifications

• 1-2 years of IT desktop support experience.
• Experience installing, troubleshooting, and repairing devices in Windows.
• Familiarity with ServiceNow or similar ticketing systems.

Responsibilities

• Provide desktop support and troubleshoot software issues to ensure smooth IT operations.
• Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly.
• Utilize ServiceNow platform for ticket management and efficient workflow.
• Apply computer skills to assist in network configurations and IT infrastructure maintenance.

Skills

Desktop support

Customer service

Troubleshooting

Communication

Tools

ServiceNow

Windows

Job description

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician.

JOB DESCRIPTION:

We’re seeking a knowledgeable Desktop Support Technician with a high aptitude for customer service. Candidates must have minimum of 1-2 years of experience in desktop support or similar role. This must include installation, troubleshooting, and repair of devices in a windows-based environment.

RESPONSIBILITIES:

• Provide desktop support and troubleshoot software issues to ensure smooth IT operations.
• Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly.
• Utilize ServiceNow platform for ticket management and efficient workflow.
• Apply computer skills to assist in network configurations and IT infrastructure maintenance.

PREFERRED SKILLS:

• 1-2+ years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.
• Well-versed in computer systems and be able to set up hardware, install and configure software.
• Basic networking troubleshooting skills.
• Excellent customer service and communication skills.
• Computer equipment configuration, setup, and installation.
• Experience in ticketing software (preferably ServiceNow).