Desktop Support Technician - Onsite

A3 Solutions, Inc.; Bartlesville (OK); On-site; USD 42,000 - 64,000; Part time

Job summary

A3 Solutions, Inc. is seeking a Desktop Support Technician to deliver on-site technical assistance to end users in Corry, PA.

The role emphasizes rapid problem resolution, hardware setup, and software maintenance while ensuring excellent customer service. Responsibilities include imaging desktops/laptops, configuring devices for users, and supporting Windows OS and Office applications in a corporate environment.

Qualifications

• Supports Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Imaging and image recovery.
• Imaging and image deployment for desktops and laptops.
• WiFi and VPN connectivity support for on-site users.

Responsibilities

• Provide on-site desktop support for Windows workstations and peripherals.
• Troubleshoot hardware, software, and network issues for end users.
• Assist with IMACs for corporate desk-side support.
• Document and upgrade or replace hardware and software as needed.
• Support user accounts including rights and security groups.

Skills

Customer Service

End-User Support

Windows OS

Office Suite

Tools

WiFi

VPN

Imaging Tools

Job description

Desktop Support Technician

• Corry, PA.
• Contract-To-Hire.
• 100% onsite.
• No travel required.
• 8-5 Monday-Friday, no on call.
• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Desktop and Network Support.
• Ability to set up, configure, and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMACs.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders, and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• Imaging and image recovery.
• Experience doing break / fix repairs on desktops, laptops.
• Install / Re-install various software packages and updates.
• WiFi and VPN connections; Support of wireless devices.
• GREAT Customer Service skills.