Onsite Technical Support

ComTec Information Systems (IT); Mount Pleasant (Westmoreland County); On-site; USD 45,000 - 60,000; Full time

Job summary

ComTec Information Systems (IT) in Mount Pleasant, PA is seeking an onsite technical specialist to provide desk-side IT support for end users, addressing hardware and software issues, network, mobile devices, printers, and phones.

You will work with internal IT teams, operations, and vendors to diagnose and resolve incidents, deploy factory PCs, manage inventory, and train users on self-service tools while maintaining OSS governance and documentation.

Qualifications

• Formal IT qualification or apprenticeship.
• 3-4 years of professional IT Support experience.
• Proactive, solution-oriented mindset with ability to work independently.
• Strong communication and customer-facing skills.

Responsibilities

• Provide onsite and remote troubleshooting and incident resolution.
• Support printers, mobile devices, MFA, Wi-Fi, email, Cisco phones, PCs, peripherals and cabling.
• Deploy and configure factory PCs, hardware and software.
• Assist with network connections, cabling, and integration of new devices/machines.
• Document issues, solutions, and potential problems.
• Provide user training and guidance on IT self-service tools.
• Manage IT equipment/accessory inventory and maintain CMDB updates.
• Coordinate logistics for shipping and moving IT devices across locations.
• Support meeting rooms and common collaboration areas.
• Host and support third-party technicians.
• Perform checks of computer rooms, including temperature, cabling, and general functionality.
• Follow OSS governance, escalation paths, Runbooks, SOPs, and knowledge articles.
• Identify and report risks that may impact OSS service quality.

Skills

Customer service

Communication

Problem solving

Independent worker

Education

Associate degree or technical school

IT apprenticeship/qualification

Tools

Cisco phones

MFA

Job description

Job Title: Onsite Technical Support

Location: Mount Pleasant PA - 100% Onsite

Duration: 1 Year, with possibility of extension based on performance and business need

Education: Minimum Associate Degree or Technical School + Experience

Experience: 3 4 years of professional IT Support experience

Language: Fluent in English required

Job Summary

Provide in-person Desk Side IT Support to end users, troubleshooting PC hardware/software, LAN, voice networks, mobile devices, printers, phones, and other IT equipment. Diagnose and resolve issues by coordinating with internal IT teams, operations groups, and vendors.

Key Responsibilities

• Provide onsite and remote troubleshooting and incident resolution.
• Support printers, mobile devices, MFA, Wi-Fi, email, Cisco phones, PCs, peripherals, and cabling.
• Deploy and configure factory PCs, hardware, and software.
• Assist with network connections, cabling, and integration of new devices/machines.
• Document issues, solutions, and potential problems.
• Provide user training and guidance on IT self-service tools.
• Manage IT equipment/accessory inventory and maintain CMDB updates.
• Coordinate logistics for shipping and moving IT devices across locations.
• Support meeting rooms and common collaboration areas.
• Host and support third-party technicians.
• Perform regular checks of computer rooms, including temperature, air conditioning, cabling, and general functionality.
• Follow OSS governance, escalation paths, Runbooks, SOPs, and knowledge articles.
• Identify and report risks that may impact OSS service quality.

Qualifications

• Formal qualification or apprenticeship in Information Technology.
• 3 4 years of professional IT Support experience.
• Proactive, solution-oriented mindset with the ability to work independently.
• Strong communication and customer-facing skills.