Desktop Support Technician — On-Call 24/7 & Career Growth

1ST MIDAMERICA CREDIT; Wood River (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary and benefits.

Career growth opportunities.

Supportive team environment.

Job summary

1 st MidAmerica is seeking a Desktop Support Technician to provide hardware, software, and communication support across locations. The role includes onsite and remote assistance to maintain efficient computer systems.

The ideal candidate has a high school diploma, some experience, and strong communication. You will participate in on-call rotation and support the credit union’s IT needs with a collaborative team.

Qualifications

• High school diploma or equivalent.
• Two years of similar or related experience preferred.
• Two-year college degree or completion of a specialized certification preferred; Training or transferable skills will also be considered.
• Strong communication skills and attention to detail.

Responsibilities

• Provides hardware, software and mobile device support to staff at onsite and remote locations as needed.
• Monitors and updates computer systems.
• Oversees user account management in Active Directory and various systems.
• Researches, tests, and installs hardware and software additions or replacements.
• Maintains documentation and tracks end-user issues to resolution.

Skills

Hardware support

Software support

Active Directory

Communication

Education

High school diploma

Two-year college degree or certificate preferred

Tools

Active Directory

Job description

1 st MidAmerica is seeking a Desktop Support Technician to provide hardware, software, and communication support across locations. The role includes onsite and remote assistance to maintain efficient computer systems.

The ideal candidate has a high school diploma, some experience, and strong communication. You will participate in on-call rotation and support the credit union’s IT needs with a collaborative team.