On-Site Desktop IT Support Specialist

OneAZ Credit Union; Yuma (AZ); On-site; USD 56,823 - 71,029; Full time

Benefits offered by this job

Generous paid time off

Job summary

OneAZ Credit Union is seeking a dedicated Help Desk Technician to support the Main Yuma Branch and ensure smooth operation of desktop hardware and software systems.

Ideal candidates will have 1–2 years of help desk experience, strong troubleshooting skills, and a customer-focused approach. The role emphasizes teamwork, timely issue resolution, and continuous learning within a credit union environment.

Qualifications

• High school diploma. Bachelor’s degree preferred, or completion of related coursework/certification.
• 1–2 years' help desk/computer desktop troubleshooting experience, or equivalent combination of education and experience.
• Experience in computer operating systems, desktop application software and computer hardware.
• Travel may be required for implementing, delivering, and repairing equipment to company locations.

Responsibilities

• Installs, modifies, and repairs computer hardware and software systems.
• Analyzes system performance and troubleshoots issues.
• Provides technical assistance and training to system users.
• Responds to inquiries on systems operations, diagnosing and addressing system hardware, software, and operator issues.
• Performs other duties as assigned.

Skills

Customer service

Troubleshooting

Problem solving

Communication

Education

High school diploma

Bachelor’s degree preferred

Tools

Windows OS

Desktop hardware

Networking basics

Job description

OneAZ Credit Union is seeking a dedicated Help Desk Technician to support the Main Yuma Branch and ensure smooth operation of desktop hardware and software systems.

Ideal candidates will have 1–2 years of help desk experience, strong troubleshooting skills, and a customer-focused approach. The role emphasizes teamwork, timely issue resolution, and continuous learning within a credit union environment.