Desktop Support Technician (Must be onsite) - No 3rd Party

A3 Solutions, Inc.; Corinne (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

A3 Solutions, Inc. is seeking a Desktop Support Technician for a 100% onsite role in Utah. The position involves direct end-user interactions, problem-solving, and hands-on hardware setup and maintenance.

The candidate will perform imaging, software installations, and hardware replacements, while maintaining strict security and access controls. A strong emphasis on customer service and reliability is required.

Qualifications

• Experience supporting Windows OS and Microsoft Office in an enterprise environment.
• Strong end-user support and customer service skills.
• Ability to image, configure, and replace hardware.
• Onsite desktop and network support knowledge.

Responsibilities

• Provide 8-5, Monday-Friday, 100% onsite support.
• Troubleshoot and repair computer systems, hardware, and peripherals.
• Manage user accounts, rights, security, and groups.
• Install/re-install software packages and updates.
• Assist with imaging, recovery, and large IMACs as needed.
• Support WiFi and VPN connections; assist wireless devices.
• Deliver excellent customer service and user satisfaction.

Skills

Windows OS

Microsoft Office

End-user support

Hardware repair

Imaging

VPN/WiFi

Customer service

Tools

Imaging software

Job description

Desktop Support Technician - Direct hire opportunity.

100% onsite support.

Must be US Citizen.

Job Details:

• 8-5 Monday-Friday, no on call.
• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Desktop and Network Support.
• Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMAC’s.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• Imaging and image recovery.
• Experience doing break / fix repairs on desktops, laptops.
• Install / Re-install various software packages and updates.
• WiFi and VPN connections; Support of wireless devices.
• GREAT Customer Service skills.