Desktop Support Technician - IT Help Desk & Deployments

Reading Co-Operative; Reading (MA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical plans

Dental and vision coverage

Flexible spending accounts (FSA)

Disability insurance

Employee Assistance Program (EAP)

Generous paid time off

Tuition assistance

Emergency loan program (up to $2,000)

Job summary

Reading Cooperative Bank in Reading, MA is seeking a Desktop Support Technician to join our IT team. You will respond to support tickets, troubleshoot hardware and software, and maintain IT documentation to ensure reliable operations. You will build and configure workstations, assist onboarding, manage local network devices, and coordinate with vendors.

Travel between bank locations is expected. We value customer-focused problem solving and a commitment to service, with competitive benefits

Qualifications

• Associate’s degree in related field, or equivalent work experience.
• Minimum of two years of relevant experience in Information Technology.
• Experience with building and/or supporting workstations.
• Relevant certifications (e.g., MCSA, MCSE, ITIL Certifications, CompTIA A+) will be an advantage.

Responsibilities

• Build and configure workstations to Bank standard, starting from the operating system.
• Follow and update the On-boarding procedure for new employees, i.e., create all accounts in all the systems necessary for new employees to do their jobs.
• Be a main point of contact for the help desk call group, responding to inquiries and requests for assistance on the phone, via email, in person, or through remote access.
• Install and maintain local area network hardware and software to ensure that systems are functional and ready for use at the beginning of the workday.
• Respond to the needs and questions of network users concerning their access to resources on the network and the operation of software programs.
• Install, repair and upgrade computer equipment including workstations, printers, and phones.
• Coordinate with third-party vendors for workstations, printers, and copier repair.
• Train users in software and equipment usage. Offer timely technical support and teach users how to utilize computers correctly.
• Travel to and between all bank locations on a regular basis.

Skills

Analytical thinking

Communication skills

Willingness to learn

Mobility/Travel

Physical ability to lift 50 lbs

Education

Associate’s degree or equivalent

Certifications (e.g., MCSA, MCSE, ITIL, CompTIA A+) advantageous

Job description

Reading Cooperative Bank in Reading, MA is seeking a Desktop Support Technician to join our IT team. You will respond to support tickets, troubleshoot hardware and software, and maintain IT documentation to ensure reliable operations. You will build and configure workstations, assist onboarding, manage local network devices, and coordinate with vendors.

Travel between bank locations is expected. We value customer-focused problem solving and a commitment to service, with competitive benefits