Desktop Support Technician: Onsite & Travel-Ready

Leader Bank; Falmouth (MA); Sur place; USD 62 000 - 70 000; Plein temps

Avantages offerts par ce poste

401k with match

Medical insurance

Dental insurance

Paid holidays & PTO

Résumé du poste

Leader Bank in Massachusetts is seeking a Desktop Support Technician to join our Information Technology Department. You will support and deploy end-user technology, travel between Falmouth, Needham, and Arlington offices, and manage incidents with strong documentation and SOPs.

The role emphasizes teamwork, ongoing learning, and contributing to secure, efficient technology across branches. The ideal candidate has a IT-related degree or equivalent experience, 2+ years supporting applications, and

Qualifications

• Bachelor’s degree in IT, cybersecurity, CS, or related field, or significant equivalent experience.
• At least 2 years of experience supporting and maintaining applications.
• Familiar with Microsoft 365, Windows, printers, mobile devices/OS, Teams, MFA, endpoint management, ticketing systems, and remote support tools.
• Basic understanding of networking concepts including IP, Wi-Fi, VPN, DNS, DHCP, and connectivity troubleshooting.
• Industry certifications preferred (e.g. CompTIA A+, Network+, Security+).

Responsabilités

• Support and maintain all Leader Bank authorized applications.
• Serve as the first point of contact for end-user technology support; triage issues and escalate when appropriate.
• Own assigned support tickets end-to-end with complete context.
• Deploy, configure, and refresh endpoints; imaging/re-imaging and workstation setups.
• Draft and maintain support documentation and SOPs.
• Maintain asset inventory and lifecycle tracking for branch equipment.
• Review systems and make improvement recommendations.
• Some weekend and off-hour work might be required.
• Perform other related duties as assigned.

Connaissances

Microsoft 365

Microsoft Windows

Printers

Mobile devices

Microsoft Teams

MFA

Endpoint management

Ticketing systems

Remote support tools

Communication skills

Detail-oriented

Team collaboration

Formation

Bachelor’s degree in IT/CS/cybersecurity or related field

Outils

CompTIA A+

CompTIA Network+

CompTIA Security+

Description du poste

Leader Bank in Massachusetts is seeking a Desktop Support Technician to join our Information Technology Department. You will support and deploy end-user technology, travel between Falmouth, Needham, and Arlington offices, and manage incidents with strong documentation and SOPs.

The role emphasizes teamwork, ongoing learning, and contributing to secure, efficient technology across branches. The ideal candidate has a IT-related degree or equivalent experience, 2+ years supporting applications, and