Desktop Support Technician

NPSG Global; Marietta (GA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

NPSG Global is seeking a Desktop Support Technician to configure, deploy, and support IT assets across the organization. You will be the first contact for new computer deployments and provide on-site or remote assistance to employees using computers, mobile devices, and enterprise systems.

This position is eligible for telecommuting and will report for work in our corporate office. Strong Windows 11 troubleshooting and Azure AD/O365 administration are essential between other IT support duties.

Qualifications

• Bachelor’s degree preferred; candidates pursuing degree considered.
• Experience imaging, configuring, upgrading, and supporting laptops/desktops.
• Experience with IT end-user support and help desk environments.
• Familiarity with Azure AD and Office 365 administration.
• Strong Windows 11 troubleshooting and problem-solving skills.

Responsibilities

• Install, configure, upgrade, and support IT assets including laptops, desktops, servers, mobile devices, printers, switches, and phones.
• Communicate with employees via phone, email, and Teams to resolve technical issues with professionalism.
• Use a ticketing system to track, manage, prioritize, and resolve service requests; escalate when needed.
• Manage IT assets within the asset management system and support telecommunications systems.
• Create and update technical support documentation and standard operating procedures.

Skills

Windows 11

Azure AD

Office 365

Help desk

IT asset management

Ticketing system

Remote support

Imaging

Education

Bachelor’s degree in CS/IT

Tools

PowerShell scripting

Job description

Description

Title: Desktop Support Technician

Overview/Description: The Desktop Support Technician is primarily responsible for configuration, management, and support of IT assets. They will be the first point of contact for new computer deployments and assist the IT team in handling help desk tickets and service requests. This includes on-site and remote support for employees in the use of their computers, mobile devices, and enterprise systems.

This position is eligible for telecommuting and will report for work in our corporate office.

Responsibilities:

• Install, configure, upgrade, and/or support IT assets including laptops, desktops, servers, mobile devices, printers, switches, firewalls, wireless access points, and phones.


• Communicate with employees via phone, e-mail, and Teams to quickly resolve technical issues with a positive attitude and professional demeanor.


• Utilize a centralized ticketing system to track, manage, and resolve issues and service requests. Monitor and prioritize issues and service requests. Escalate tier two and tier three issues to the in-house IT team.


• Manage and track IT assets within IT asset management system.


• Provide support for telecommunication systems.


• Create and update technical support documentation, policies, and standard operating procedures.

Requirements

Education/Experience:

Required

• Bachelor’s degree in computer science, information technology, or another relevant field preferred. Will consider candidates currently pursuing their degree.


• Experience imaging, configuring, upgrading, supporting, and repairing laptops and desktops.


• Experience in IT end-user support, help desk, or IT related experience.


• Experience with administration and support of Azure AD and O365.


• Excellent troubleshooting skills with Windows 11 operating system.

Preferred

• Experience with Jamf, Intune, Apple Business Manager, and/or Apple Configurator


• Experience with DUO, Microsoft MFA, or other MFA solution


• Experience with RingCentral or other telecommunications systems


• A+ Certification


• PowerShell Scripting

NPSG Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.