Desktop Support Technician II: Windows Imaging & Asset Mgmt

Carrington Holding Company; Phoenix (AZ); On-site; USD 77,366,016 - 100,289,280; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Training programs

Educational reimbursement

Employee referral bonuses

Discount portal

Job summary

Carrington Mortgage Holdings seeks a Desktop Technician II to install, update, and repair personal computer hardware and software, and maintain desktop solutions across the organization. You will build workstations and images, manage software packages, and ensure security and asset management standards are met.

The role requires a high school diploma with technical desktop management training, 5+ years of experience, and Windows/TCP/IP LAN proficiency.

Qualifications

• High school diploma or equivalent.
• Technical training in desktop management beyond high school preferred; some college or equivalent work experience preferred.
• MCSE certifications in Windows operating systems preferred; Desktop Administration Suite or comparable certification preferred.
• Five or more years of desktop support/technician experience.
• Experience with MS Windows installation and troubleshooting.
• Experience with network troubleshooting including TCP/IP and LANs.

Responsibilities

• Support, troubleshoot, research, and resolve computer hardware and software problems related to installations, OS and application installations, network, hardware deployment and recovery, and installation and upgrade of equipment.
• Build, configure, and modify workstations and images, including OS and application installation, security settings, drivers, and patches.
• Build and modify software installation packages, including customizing components and testing.
• Perform maintenance tasks with desktop management software tools, including updates, patches, remote control, asset management, and imaging.
• Establish and maintain user accounts and passwords per security guidelines.
• Manage enterprise software inventory and distribute approved programs and updates; set up and transfer phone extensions.

Skills

Desktop support

Windows troubleshooting

Image deployment

Remote desktop tools

Security configuration

Networking (TCP/IP LAN)

Education

High school diploma

Technical desktop management training

MCSE or similar certification

Desktop Administration Suite or comparable certification

Tools

Desktop management software

Job description

Carrington Mortgage Holdings seeks a Desktop Technician II to install, update, and repair personal computer hardware and software, and maintain desktop solutions across the organization. You will build workstations and images, manage software packages, and ensure security and asset management standards are met.

The role requires a high school diploma with technical desktop management training, 5+ years of experience, and Windows/TCP/IP LAN proficiency.