Technician, Desktop Support, II

Carrington Holding Company; Phoenix (AZ); On-site; USD 77,366,016 - 100,289,280; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Training programs

Educational reimbursement

Employee referral bonuses

Discount portal

Job summary

Carrington Mortgage Holdings seeks a Desktop Technician II to install, update, and repair personal computer hardware and software, and maintain desktop solutions across the organization. You will build workstations and images, manage software packages, and ensure security and asset management standards are met.

The role requires a high school diploma with technical desktop management training, 5+ years of experience, and Windows/TCP/IP LAN proficiency.

Qualifications

• High school diploma or equivalent.
• Technical training in desktop management beyond high school preferred; some college or equivalent work experience preferred.
• MCSE certifications in Windows operating systems preferred; Desktop Administration Suite or comparable certification preferred.
• Five or more years of desktop support/technician experience.
• Experience with MS Windows installation and troubleshooting.
• Experience with network troubleshooting including TCP/IP and LANs.

Responsibilities

• Support, troubleshoot, research, and resolve computer hardware and software problems related to installations, OS and application installations, network, hardware deployment and recovery, and installation and upgrade of equipment.
• Build, configure, and modify workstations and images, including OS and application installation, security settings, drivers, and patches.
• Build and modify software installation packages, including customizing components and testing.
• Perform maintenance tasks with desktop management software tools, including updates, patches, remote control, asset management, and imaging.
• Establish and maintain user accounts and passwords per security guidelines.
• Manage enterprise software inventory and distribute approved programs and updates; set up and transfer phone extensions.

Skills

Desktop support

Windows troubleshooting

Image deployment

Remote desktop tools

Security configuration

Networking (TCP/IP LAN)

Education

High school diploma

Technical desktop management training

MCSE or similar certification

Desktop Administration Suite or comparable certification

Tools

Desktop management software

Job description

The Desktop Technician II is responsible for install, update, and repair of personal computer hardware and software systems. Recommend, maintain, and implement desktop solutions in support of organizational business needs. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.The target pay range for this position is $27.00/ HR - $35.00/ HR.

What you’ll do:

Support, troubleshoot, research, and resolve computer hardware and software problems related to installations, operating system and application installations, network, hardware deployment and recovery, and installation and upgrade of new and existing computer equipment.

Build, configure, and modify workstations and images, including installation of operating systems, applications, and company-specific files; configuring security settings; adding hardware drivers; and updating/patching operating system/applications.

Build and modify software installation packages, including customizing application components, inputting company-specific details, and testing custom install packages.

Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management.

Establish and maintain user accounts and passwords in accordance with company information security guidelines.

Manage enterprise software inventory system to track and distribute company approved software programs and updates.
Set up, move and/or transfer phone extensions.

What you’ll need:

High school diploma or equivalent.

Technical training in desktop management beyond high school preferred; some college or equivalent work experience preferred.

Microsoft Certified Systems Engineer (MCSE) certifications in applicable Windows operating system certification preferred; Desktop Administration Suite or comparable system certification preferred.

Five (5) or more years of desktop support/technician experience.

Experience with MS Windows installation and troubleshooting.

Experience with network troubleshooting, including in-depth knowledge of Transmission Control Protocol (TCP)/Internet Protocol (IP) and LANs.

Our Company:

Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonhc.com .

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit:carringtoncf.org.

EEO/AAP

Notice to all applicants: Carrington does not do interviews or make offers via text or chat

• Locations 1534 W Knudsen Dr, Phoenix, AZ, 85027, US

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