Desktop Support Technician II - Windows, AD & CAD Apps

Bi-State Development; St. Louis (MO); On-site; USD 46,800 - 58,500; Full time

Benefits offered by this job

Comprehensive medical, prescription, dental, and vision coverage

4 weeks of paid time off (PTO)

10 paid holidays plus a floating holiday

401(k) retirement plan

Free MetroLink and MetroBus access

Job summary

Bi-State Development is looking for a Desktop Technician II to provide second-tier technical support. This role ensures the reliable operation of desktop systems across various locations. Candidates should possess strong technical skills and customer service abilities, and be prepared to participate in an on-call support schedule.

The position requires at least 3 years of experience in a related role and an associate degree in a relevant field. Join us in making a community impact!

Qualifications

• Minimum of 3 years of related professional experience.
• Experience in a transportation or customer service environment preferred.
• Experience imaging devices and installing software.

Responsibilities

• Provides Level 2 desktop support for hardware, software, network connectivity.
• Configures, deploys, and maintains Windows-based desktops and devices.
• Troubleshoots and resolves incidents escalated from Desktop Technician I.
• Documents resolutions and contributes to the IT knowledge base.
• Participates in IT projects such as hardware refreshes.

Skills

Proficiency in Microsoft Windows 10/11

Apple devices

Microsoft Office 365

Basic networking concepts

Strong problem-solving skills

Communication and organizational skills

Education

2 Year / Associate Degree in Computer Science or related field

Tools

Active Directory

Ticketing systems (ServiceNow, Connectwise)

Job description

Bi-State Development is looking for a Desktop Technician II to provide second-tier technical support. This role ensures the reliable operation of desktop systems across various locations. Candidates should possess strong technical skills and customer service abilities, and be prepared to participate in an on-call support schedule.

The position requires at least 3 years of experience in a related role and an associate degree in a relevant field. Join us in making a community impact!