Service Technician II: Desktop, Server & Network Support

SYAND CORPORATION; Burnsville (MN); On-site; USD 52,000 - 78,000; Full time

Job summary

SYAND CORPORATION is seeking a Service Technician II to support a diverse portfolio of managed service clients. The role focuses on resolving escalated tickets through completion in a fast-paced, collaborative team.

The ideal candidate has 2–5 years of desktop/server support experience, strong troubleshooting, and customer-centric service skills. On-site availability and proficiency with Windows ecosystems, AD, and MSP tools are essential.

Qualifications

• AS or BS in IT related field preferred.
• 2 to 5 years’ experience in a desktop support, software support or system administration role.
• Experience with Windows 11, Windows Server, Active Directory, Entra ID, and Microsoft 365.
• Familiarity with desktop and workgroup printing devices, including setup and troubleshooting; experience with backup solutions.
• Certifications: CompTIA A+ and CompTIA N+ are required; Microsoft Azure/365 certifications are a plus.

Responsibilities

• Diagnose and resolve issues related to desktop, server, and network environments, including third-party hardware and software components.
• Collaborate with senior technical staff by escalating complex issues appropriately and maintaining clear communication with clients regarding ticket status and resolution progress.
• Deliver on-site technical support for infrastructure, systems, and end-user devices as required.
• Gain proficiency in SYAND’s internal tools and workflows, contributing to continuous improvement initiatives through feedback and process refinement.
• Participate in the on-call rotation as scheduled by service management, providing after-hours support during assigned periods throughout the year.

Skills

Troubleshooting

Customer service

Oral communication

Written communication

Teamwork

Problem solving

Analytical thinking

Education

AS/BS in IT-related field

CompTIA A+

CompTIA N+

Tools

Windows 11

Windows Server

Active Directory

Entra ID

Microsoft 365

DNS/DHCP

Kaseya/Datto (RMM)

Acronis Cyber Protect

SonicWALL/Cisco Meraki

VMware/Hyper-V

Job description

SYAND CORPORATION is seeking a Service Technician II to support a diverse portfolio of managed service clients. The role focuses on resolving escalated tickets through completion in a fast-paced, collaborative team.

The ideal candidate has 2–5 years of desktop/server support experience, strong troubleshooting, and customer-centric service skills. On-site availability and proficiency with Windows ecosystems, AD, and MSP tools are essential.