Senior Windows IT Support Technician

Socket.dev; New York (NY); On-site; USD 64,000 - 86,000; Full time

Job summary

NYCDCC Benefit Funds is seeking an IT Support Technician I/II to provide responsive, high-quality technical support to employees in a Windows-based environment. The role supports end-user hardware, software, mobile devices, and related technology, and may be filled at Level I or II based on experience.

The position requires a Bachelor’s degree in IT or related field and at least two years of hands-on helpdesk/desktop support experience, with knowledge of Windows 11 and Microsoft 365.

Qualifications

• Bachelor’s degree in information technology, computer science, or a related field is required.
• At least two years of hands-on experience in helpdesk support, desktop support, or a comparable end-user technology role is required.
• Working knowledge of Windows 11 and Microsoft 365 applications.
• CompTIA A+, Network+, Security+, or a comparable certification is a plus.

Responsibilities

• Diagnose and resolve end-user hardware and software issues, including login problems, system errors, and workstation or peripheral failures.
• Provide support by email, phone, remote-support tools, and in person, as appropriate. Set up, move, and reconnect equipment for individual employees and departmental relocations.
• Follow all support issues to full resolution, implementing workarounds as needed and ensuring problems do not return once solved.
• Support desktop software used by the organization, including Microsoft 365 applications, benefits-administration and document-management systems, and other business applications.
• Perform routine preventive maintenance and workstation updates to maintain security, compliance, and reliable performance.
• Complete assigned technical tasks accurately and within established service expectations.

Skills

End-user support

Windows 11

Microsoft 365

Communication

Problem solving

Education

Bachelor’s degree in information technology, computer science, or a related field

Job description

NYCDCC Benefit Funds is seeking an IT Support Technician I/II to provide responsive, high-quality technical support to employees in a Windows-based environment. The role supports end-user hardware, software, mobile devices, and related technology, and may be filled at Level I or II based on experience.

The position requires a Bachelor’s degree in IT or related field and at least two years of hands-on helpdesk/desktop support experience, with knowledge of Windows 11 and Microsoft 365.