Windows Desktop Support Specialist II

Cwsc; Morrisville (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Computer World Services Corp (CWS) is seeking a detail‑oriented Customer Service Professional II – Windows to provide intermediate to advanced technical support in an enterprise environment. This role covers Tier 2–3 Windows desktop support, incident resolution, and collaboration with IT teams to ensure service quality.

Responsibilities include troubleshooting hardware, software, and Active Directory issues, maintaining asset records, and contributing to knowledge base articles.

Qualifications

• Strong knowledge of Windows operating systems and desktop environments.
• Experience troubleshooting hardware and software issues.
• Familiarity with Active Directory and enterprise applications.
• Experience with system imaging and deployment tools.

Responsibilities

• Provide Tier 2–3 support for Windows desktops, laptops, and related peripherals.
• Diagnose and resolve hardware, software, and OS issues.
• Escalate complex issues to higher‑level support when necessary.
• Document incidents and resolutions in ITSM tools.
• Collaborate with Help Desk and other IT teams on deployments and projects.

Skills

Windows OS

Active Directory

Customer service

Troubleshooting

multitasking

Education

Associate or Bachelor's degree in IT/CS

Tools

ServiceNow

Imaging/Deployment tools

Job description

Computer World Services Corp (CWS) is seeking a detail‑oriented Customer Service Professional II – Windows to provide intermediate to advanced technical support in an enterprise environment. This role covers Tier 2–3 Windows desktop support, incident resolution, and collaboration with IT teams to ensure service quality.

Responsibilities include troubleshooting hardware, software, and Active Directory issues, maintaining asset records, and contributing to knowledge base articles.