Windows Systems Support Technician II – Proactive IT Ops

Cwsc

Morrisville (NC)

On-site

USD 65,000 - 90,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Computer World Services Corp (CWS) is seeking a detail-oriented Customer Support Technician II – Windows to provide intermediate-level technical support and system administration assistance for Windows-based environments. This role ensures Windows systems operate efficiently and securely across desktops, servers, and client/server environments.

The ideal candidate brings 5+ years of IT support experience, strong customer service skills, and familiarity with Active Directory.

Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
Knowledge of Windows operating systems (desktop and/or server) and system administration concepts.
Experience troubleshooting hardware, software, and system issues; ability to monitor performance and support optimization.
Familiarity with basic networking concepts and system security; strong customer service and communication skills.

Responsibilities

Assist with daily operation and maintenance of Windows-based systems, desktops, servers, and client/server environments.
Support system configuration, installation, and upgrades of operating systems and related software.
Monitor system performance and assist with optimization of system operations and resource utilization.
Perform routine maintenance tasks including patching, updates, and health checks.
Assist in capacity analysis and planning to support current and future requirements.
Document configurations, procedures, and troubleshooting steps; maintain records of changes.