Desktop Support Analyst

Insight Global; Plymouth (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

Insight Global is seeking a Desktop Support Analyst II for a Financial Credit Union client in Minneapolis, MN. Onsite in Plymouth or Burnsville, with a strong preference for Plymouth.

You will support PC hardware, software and peripherals, working with the IT team to minimize downtime and maintain systems. You will provide first-level phone and email support to on-site and remote users in a mixed Active Directory/Azure AD environment, using Windows endpoints and mobile devices.

Qualifications

• Minimum high school diploma or equivalent with preferred MCP or related certifications.
• 2+ years’ experience in desktop hardware/software support and technical assistance.
• Experience with AD/Office 365/AAD and remote connectivity.
• Troubleshooting desktops, laptops, printers, monitors, and mobile devices.
• Excellent verbal and written communication; ability to work with end users and teams.

Responsibilities

• Provide first level phone and email support to on-site and remote users.
• Install, configure, and maintain PC hardware, software, and peripherals.
• Minimize downtime through preventive maintenance and timely repairs.
• Coordinate with outside service providers for repair or replacement as needed.
• Document issues and resolutions in Help Desk software and assist with AD/AAD environments.

Skills

High school diploma

2+ years experience

Active Directory/AAD

Office 365

Windows hardware & software support

Strong communication

Remote users support

Mobile device support (iOS/Android)

Education

High school diploma or equivalent

Job description

• High school diploma or equivalent. Two- or Four-year degree, Microsoft Certified Professional (MCP) or related application certifications, preferred.
• 2+ years’ previous computer hardware/software support and technical assistance experience preferred.
• Exposure or classwork supporting Microsoft Active Directory, Microsoft Office, including Office 365 and Office 2016, Azure Active Directory, remote connectivity methodologies, and mobile devices including both iOS and Droid-based smart phones and tablets
• Experience with troubleshooting hardware issues, including (but not limited to) desktops, laptops, printers, monitors, and mobile devices
• Ability to work effectively within a team and also with remote users
• Must possess excellent verbal and written communication skills to effectively communicate with end users and department members.
• Microsoft application knowledge, along with general troubleshooting capabilities.
• Phone and PC helpdesk experience and/or PC experience in a financial environment, preferred.
• Ability to work independently along with patience in dealing with end users.
• Ability to work independently along with patience in dealing with end users.

Job Description

Insight Global is seeking a Desktop Support Analyst II for one of our Financial Credit Union clients in Minneapolis, MN. You will be required to sit onsite in either Plymouth or Burnsville MN (heavy preference on Plymouth) This individual will be working with the Information Technology team to complete the setup, installation and general maintenance of PC hardware, software and peripherals. Minimize PC downtime by providing periodic preventive maintenance. Assist with PC hardware repair as required. Coordinate with outside service providers for repair or replacement of equipment, as needed. As a Desktop Support Analyst, you will be responsible for providing excellent first level phone and email-based support to both on-site and remote users in a mixed Active Directory/Azure Active Directory environment, using Microsoft Windows-based endpoints and iOS/Android-based mobile devices. Our Desktop Support Analysts also provide guidance and support for end-users contacting the Help Desk by effectively identifying issues and resolving or escalating problems appropriately. They proactively take ownership for problems while documenting the issue and resolution within the Help Desk software.