Desktop Support Technician II

Elior; Houston (TX); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid Time Off

Holiday Pay

Tuition Reimbursement

Commuter Benefits

EAP

Job summary

Elior North America is seeking a Desktop Support Technician Level II to provide advanced end-user support from our Houston office. You will work with IT teams to deliver reliable service and maintain systems, including imaging, deployments, and AV/OS updates.

You will troubleshoot escalated tickets, mentor junior staff, and help improve processes. This is an onsite role with a standard weekday schedule, supporting executives and corporate users in a fast-paced environment.

Qualifications

• 5+ years of IT hands-on desktop support experience.
• Strong troubleshooting across Windows environments and enterprise tools.
• Experience with Active Directory, Microsoft O365, imaging tools.
• Familiarity with networking basics.
• Strong problem-solving and customer service mindset.
• Excellent communication skills.

Responsibilities

• Troubleshoot and resolve escalated tickets from Helpdesk/Service Desk.
• Imaging, deployment, and recovery of computers.
• Ship/receive computer equipment.
• Support enterprise and in-house applications.
• Assist with system upgrades, patches, and maintenance.

Skills

Desktop support

Active Directory

O365

Imaging tools

Networking basics

Customer service

Communication skills

Tools

Bomgar/Remote Trust

Ticketing system

Job description

Job Reference Number: 41977

Employment Type: Full-Time, Onsite Segment: Elior Corporate

Brand: ENA Corporate

Location: Houston,TX 77041

Desktop Support Technician Level II

(Mid-Level / Experienced Support)

Summary

The Desktop Support Technician Level II provides advanced technical support and serves as a (Helpdesk / Service Desk) escalation point for Level II support. This role partners closely with IT teams and business segments to ensure reliable end-user support and system functionality.

What You'll Be Doing

• Troubleshoot and resolve escalated tickets from Helpdesk / Service Desk
• Computer imaging, computer deployment, and computer recovery
• Shipping and receiving computer equipment
• Support enterprise and in house applications
• Assist with system upgrades, patches, and maintenance activities
• Partner with IT teams (network, security, systems) to resolve issues
• Train and mentor junior support staff
• Maintain and improve support documentation and processes
• Adhering to company IT policies, procedures and checklists
• Organization; maintain computer equipment and computer inventory
• Ticketing system; managing a queue and prioritization of tickets
• Time management
• White Glove support for VIP, C levels and upper management.
• Advanced support for computer software in a corporate environment
• Advanced support for computer hardware in a corporate environment
• Hardware repairs of HP Laptop; keyboards, hard drives, display screens and more.
• Hands on tech support at the Houston Corporate office
• Provide remote tech support using remote tools; Bomgar/Remote Trust
• Being on time and working in a scheduled work shift with team members.
• Professional demeanor in a corporate work environment

What We're Looking For

• 5+ years of IT hands on desktop support experience
• Good troubleshooting skills across Windows environments and common enterprise tools
• Experience with Active Directory, Microsoft O365, and Imaging tools.
• Familiarity with networking basics
• Good problem-solving
• Customer service
• Good communication skills (ability to articulate to the user successfully)

Where you'll be working:

This position is based at Elior's Houston,TX office. In office Monday - Friday, 8:30am to 5:30pm

Office Location: 4920 Westway Park Blvd

Houston, TX 77041

Compensation Range

$26.00 to $28.90 per hour, based on experience.

Our Benefits:

• Medical (FT Employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit)
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off

About Elior North America:

Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you'll gain with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer:

This job description can be revised by management as needed.