Desktop Support Analyst II — Windows & AD Pro

Insight Global; Plymouth (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Insight Global is seeking a Desktop Support Analyst in Minneapolis, MN to support PC hardware, software and peripherals for a financial services client. You will provide first-line phone and email support to on-site and remote users in a mixed Active Directory/Azure Active Directory environment using Windows endpoints and mobile devices.

You will coordinate with outside vendors and document resolutions in the Help Desk system.

Qualifications

• 2+ years’ desktop hardware/software support experience.
• Experience with Microsoft AD/Office 365/Azure AD and mobile devices (iOS/Android).
• Excellent verbal and written communication skills when dealing with end users and departments.

Responsibilities

• Setup, install and maintain PC hardware, software and peripherals for the client.
• Minimize PC downtime with preventive maintenance.
• Coordinate with outside service providers for repair or replacement of equipment.
• Provide first-level phone and email-based support to on-site and remote users in an AD/Azure AD environment.
• Document issues and resolutions in Help Desk software.
• Assist with PC hardware repair as required.
• Maintain accurate labeling of equipment and wiring.

Skills

Communication

Troubleshooting

End-user support

Phone/email support

Remote support

Teamwork

Windows support

Education

Bachelor’s degree or MCP certification

High School Diploma or GED

Tools

Active Directory

Azure Active Directory

Office 365

Windows OS

Job description

Insight Global is seeking a Desktop Support Analyst in Minneapolis, MN to support PC hardware, software and peripherals for a financial services client. You will provide first-line phone and email support to on-site and remote users in a mixed Active Directory/Azure Active Directory environment using Windows endpoints and mobile devices.

You will coordinate with outside vendors and document resolutions in the Help Desk system.