Desktop Support Technician II – IT Infrastructure

Radiology & Imaging Specialists Of Lakeland; Lakeland (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Radiology and Imaging Specialists, based in Lakeland, FL, is seeking a Desktop Support II to provide advanced technical support for desktops, laptops, peripherals, and software. You will diagnose complex hardware and software issues, perform upgrades, and collaborate with Level 1 technicians to resolve incidents while maintaining high user satisfaction.

The role requires a 2+ years background in IT support, knowledge of Windows OS, Office Suite, and basic networking.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field; or equivalent work experience.
• Experience with Active Directory and O365 is preferred.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

Responsibilities

• Establishes and maintains positive peer, leadership, and customer relationship, interacting positively and productively with teams across organizational lines.
• Provide second-level technical support to end-users, resolving escalated issues in a timely manner.
• Diagnose and troubleshoot technical issues, including network connectivity, hardware and software problems, and system failures.
• Install, configure, and maintain computer systems, hardware, and software applications.
• Collaborate with Tier 1 support and other IT staff to assist with problem resolution.

Skills

Helpdesk experience

Windows OS

Office Suite

Networking basics

Analytical skills

Communication

Independence

Education

Bachelor's degree in IT/CS

Active Directory

O365

IT certifications (e.g., CompTIA A+/Network+)

Tools

Active Directory

Office 365

Ticketing system

Job description

Radiology and Imaging Specialists, based in Lakeland, FL, is seeking a Desktop Support II to provide advanced technical support for desktops, laptops, peripherals, and software. You will diagnose complex hardware and software issues, perform upgrades, and collaborate with Level 1 technicians to resolve incidents while maintaining high user satisfaction.

The role requires a 2+ years background in IT support, knowledge of Windows OS, Office Suite, and basic networking.