Desktop Support Technician II - Help Desk & Field Support

The University of Alabama; Tuscaloosa, Northern (AL, KY); Hybrid; USD 29,000 - 37,000; Full time

Job summary

The University of Alabama is seeking a Desktop Support Technician II to provide basic Help Desk and field support for faculty and staff. You will set up PCs and peripherals, install operating systems, and perform basic configuration.

You will monitor queues and escalate complex issues to senior technicians when needed. Successful candidates will have a high school diploma or GED with IT support experience, or an associates degree or higher with some IT experience, and a valid U.S.

Qualifications

• High school diploma or GED and two years IT technical support experience, or an Associate degree or higher and some IT technical support experience.
• Must have a valid U.S. driver’s license and be at least 19 years old at time of hire. Drivers with minor restrictions may apply per policy.

Responsibilities

• Provide basic Help Desk and field support to University faculty and staff.
• Set up and install PC and peripheral devices and operating systems.
• Monitor and escalate tickets as needed; ensure timely resolution of issues.

Skills

IT support

Help Desk

Education

High school diploma or GED

Associates degree or higher

Job description

The University of Alabama is seeking a Desktop Support Technician II to provide basic Help Desk and field support for faculty and staff. You will set up PCs and peripherals, install operating systems, and perform basic configuration.

You will monitor queues and escalate complex issues to senior technicians when needed. Successful candidates will have a high school diploma or GED with IT support experience, or an associates degree or higher with some IT experience, and a valid U.S.