Desktop Support Tech II Onsite Weekend Coverage

Catapult Federal Services; Tucson (AZ); Presencial; USD 31.000 - 44.000; Jornada completa

Descripción de la vacante

Catapult Federal Services in Tucson, AZ seeks a Desktop Support Technician II to provide onsite Level 2 IT support for Windows and Mac devices, hardware troubleshooting, and asset management in a fast-paced environment.

The role involves ServiceNow ticketing, retail program support, weekend coverage from home, and coordinating equipment refreshes and vendor repairs. A Bachelor’s degree or 5+ years’ experience is required.

Formación

• 5+ years of end-user technical support in a fast-paced corporate environment or a Bachelor’s degree.
• Experience supporting Mac and Windows laptops and desktops.
• Advanced knowledge of ServiceNow including ticket, queue and Asset Management.
• Experience with Google Workspace (Gmail, Sheets, Docs, Slides).
• Willingness to work onsite in Tucson, AZ, with weekend coverage.

Responsabilidades

• Provide Level 2 technical support and frontline walk-up assistance to onsite customers and staff.
• Support company laptops/desktops, including software installs and hardware troubleshooting.
• Diagnose issues across macOS and Windows devices and coordinate repairs.
• Perform root cause analysis to resolve computer-related issues.
• Configure and troubleshoot wired/wireless network connectivity.
• Use ServiceNow to manage tickets, monitor queues, escalate and document resolutions.

Conocimientos

End-user support

Desktop support

Mac devices

Windows devices

ServiceNow

Google Workspace

Customer service

Educación

Bachelor’s degree

Herramientas

ServiceNow

Google Workspace

Descripción del empleo

Catapult Federal Services in Tucson, AZ seeks a Desktop Support Technician II to provide onsite Level 2 IT support for Windows and Mac devices, hardware troubleshooting, and asset management in a fast-paced environment.

The role involves ServiceNow ticketing, retail program support, weekend coverage from home, and coordinating equipment refreshes and vendor repairs. A Bachelor’s degree or 5+ years’ experience is required.