Senior PC & End-User Support Technician

Lone Star College; Tomball (TX); On-site; USD 18,559 - 26,433; Full time

Benefits offered by this job

Tuition waiver

Tax deferred retirement plan

Excellent work/life balance

Job summary

A prominent educational institution in Tomball is seeking a Technician III to support and maintain computer systems, desktops, and peripherals. The successful candidate will have a commitment to excellent customer service and technical proficiency in Windows, Mac, and Unix operating systems. Responsibilities include troubleshooting hardware problems, providing user support, and maintaining equipment logs. This role requires at least a high school diploma and one year of related experience. Competitive hourly pay at $16.33 with extensive benefits offered.

Qualifications

• Must have at least 1 year of related experience or equivalent education.
• Highly skilled at explaining technical subjects to both technical and non-technical customers.
• Ability to work to resolve conflicts in own work unit.

Responsibilities

• Support and maintain computer systems, desktops, and peripherals.
• Troubleshoot and resolve semi-complex PC problems for various end users.
• Document instances of hardware failure and maintain performance logs.

Skills

Customer service orientation

Technical explanation skills

Knowledge of operating systems

Education

High school diploma or GED

Tools

PC workstations

Microsoft Windows environment

Job description

A prominent educational institution in Tomball is seeking a Technician III to support and maintain computer systems, desktops, and peripherals. The successful candidate will have a commitment to excellent customer service and technical proficiency in Windows, Mac, and Unix operating systems. Responsibilities include troubleshooting hardware problems, providing user support, and maintaining equipment logs. This role requires at least a high school diploma and one year of related experience. Competitive hourly pay at $16.33 with extensive benefits offered.