Desktop Support Technician — End-User IT Champion

ITAC; Greenville, Northern (SC, KY); Hybride; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401k & ESOP

Life Insurance

Short & Long-Term Disability

Sick Time Off

Paid Time Off

Paid Holidays

Employee Assistance Program

Tuition Reimbursement

Professional Development

Wellness Program

Mentorship Program

Safety Incentive Program

24/7 Chaplain Care

Résumé du poste

ITAC is seeking a Desktop Support Technician to maintain in-house desktops, devices, and peripherals, provide first-line IT support, and ensure optimal computer performance. You will diagnose, install, upgrade, and repair equipment while updating ticketing systems and supporting end users.

The role requires 2-4 years of experience with Windows environments and Microsoft 365, plus strong organizational skills and the ability to work independently in a fast-paced setting.

Qualifications

• Must have 2-4 years of experiencand fair knowledge of Microsoft Office.
• Must have knowledge of Microsoft 365.
• Should have thorough knowledge of Windows 10 and Windows Server 2008-16.
• Ability to organize, schedule and execute tasks effectively.
• Ability to work on your own under fast paced intense conditions.
• Sitting for extended periods of time.
• Occasional travel may be required.

Responsabilités

• Installing, configuring, testing, maintaining, monitoring, and troubleshooting end user computers, mobile devices, and networked peripherals.
• Utilizing the ITAC help desk software for tracking and answering employee computer issues
• Consulting with and providing support to staff and end users on computer operation issues.
• Working with end users to identify and deliver essential PC service levels.
• Performing on-site diagnosis, analysis, and resolution of complicated PC problems for various end users and implementing and recommending corrective hardware solutions.
• Developing and maintaining an inventory of PCs, monitors, and other peripheral devices.
• Receiving and responding to incoming calls, Help Desk tickets, and e-mails regarding hardware and PC problems.
• Conducting research on various products for computers in support of its development and procurement efforts.
• Preparing documents on instances of hardware repair, installation, failure, and removal.
• Respond to user requests for technical assistance in person, via phone, or electronically.
• Diagnose and resolve basic technical hardware and software issues.
• Install and configure desktops, laptops, printers, and other peripherals.
• Perform basic troubleshooting of Windows and/or Mac OS environments.
• Assist with account setup and password resets.
• Maintain accurate ticket documentation and update status in ticketing systems.
• Escalate complex issues to higher-level support teams.

Connaissances

Windows 10

Windows Server 2008-16

Microsoft Office

Microsoft 365

Task organization

Independent work

User communication

Analytical thinking

Physical stamina

Outils

Help desk software

Description du poste

ITAC is seeking a Desktop Support Technician to maintain in-house desktops, devices, and peripherals, provide first-line IT support, and ensure optimal computer performance. You will diagnose, install, upgrade, and repair equipment while updating ticketing systems and supporting end users.

The role requires 2-4 years of experience with Windows environments and Microsoft 365, plus strong organizational skills and the ability to work independently in a fast-paced setting.